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tomo1340
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Joined: Jul 17, 2005
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Location: Bentham
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 Posted: Sat Feb 18, 2006 12:32 am Post subject: How long does it take? |
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I have asked tomtom to swap my product over from my old ipaq 6515 to my new xda mini s. Anyone any idea how long they take?
Cheers
Tomo
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TuurG
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Location: Haarlem, The Netherlands
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| Posted: Sat Feb 18, 2006 1:48 pm Post subject: |
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depends on what details you have provided them.
Why can't you just create a new activation code with your productcode.
You can do a second activation after 7 days, and a 3rd after 180 days. Exactly for your purpose. No need to contact TomTom for that.
If you have exceeded the 3 activations in 180 days, then you need to tell TomTom why (repair details, theft, etc)
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tomo1340
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Joined: Jul 17, 2005
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Location: Bentham
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| Posted: Sat Feb 18, 2006 7:36 pm Post subject: |
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| TuurG wrote: | depends on what details you have provided them.
Why can't you just create a new activation code with your productcode.
You can do a second activation after 7 days, and a 3rd after 180 days. Exactly for your purpose. No need to contact TomTom for that.
If you have exceeded the 3 activations in 180 days, then you need to tell TomTom why (repair details, theft, etc) |
how do you do that then?
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alix776
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Joined: 03/05/2003 14:45:49
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Location: leyland lancs ENGLAND
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| Posted: Sat Feb 18, 2006 9:02 pm Post subject: |
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follow the link below and then follow the instructions
http://www.ttcode.com/
just remember and activation = a change of device
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tomo1340
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Location: Bentham
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| Posted: Sat Feb 18, 2006 9:24 pm Post subject: |
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| alix776 wrote: | follow the link below and then follow the instructions
http://www.ttcode.com/
just remember and activation = a change of device |
I can't work this out. I put my product code in and it comes up with 2 device codes, one of them being my old one the other is not familliar to me. Am I missing something?
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alix776
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Joined: 03/05/2003 14:45:49
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Location: leyland lancs ENGLAND
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| Posted: Sat Feb 18, 2006 9:30 pm Post subject: |
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you need to contat tomtom and youll need your receipt for the version of tt5 you have and youll probably need to fax them to tomtom
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currently using aponia truck navigation on windows phone. Good bye IOS don't let the door hit you on the way out .
Oh the joys of being a courier.
device Lumia 950 xl |
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tomo1340
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Joined: Jul 17, 2005
Posts: 209
Location: Bentham
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| Posted: Sun Feb 19, 2006 11:58 am Post subject: |
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I have emailed them a copy of my reciept from o2, and my product and device number.
They initially replyed quite fast but I quess because it is now the weekend they will be out of the office.
Hope they come through on monday.
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Darren
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Joined: 11/07/2002 14:36:40
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Location: Hampshire, UK
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| Posted: Sun Feb 19, 2006 12:11 pm Post subject: |
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| tomo1340 wrote: | | I can't work this out. I put my product code in and it comes up with 2 device codes, one of them being my old one the other is not familliar to me. Am I missing something? |
No. That suggests it has been activated twice already. Have you installed it on another device or perhaps the software was secondhand?
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tomo1340
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| Posted: Sun Feb 19, 2006 6:56 pm Post subject: |
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The software was brand new, and only installed on one device.
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tomo1340
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Location: Bentham
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| Posted: Mon Feb 20, 2006 3:56 pm Post subject: |
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Good news. Rang tomtom this morning and they sorted it all for me.
My advice to anyone who has this problem is make sure you email them with your proof of purchase then follow up with a phone call.
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