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Frazz
Occasional Visitor
Joined: Dec 10, 2005
Posts: 40
Location: Gotham City
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 Posted: Tue Dec 27, 2005 5:28 pm Post subject: How to report direction errors? |
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Just been out playing with my new TomTom One and was given some dodgy directions! 8O
Quite close to home I have to make a turn on to the A453 towards Nottingham. 'Jane' advised me to make a right turn, but you can't actually do this; you have to make a left turn about 100 yards before this junction to take you under the road so that you can enter the flow of traffic without crossing it. How do you report this sort of error so that they can be corrected in future updates - 'cos if no-one does I guess they'll always be there. Wasn't a problem for me as I know the road, but if someone wasn't looking at the sign posts it could be. I presume that the mapping is clever enough not to send you the wrong way down one way streets, but haven't had to negotiate one yet.
Cheers - Frazz. |
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Andy_P
Pocket GPS Moderator
Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London
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| Posted: Tue Dec 27, 2005 6:02 pm Post subject: Re: How to report direction errors? |
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| Frazz wrote: | | I presume that the mapping is clever enough not to send you the wrong way down one way streets |
Yes, except for where there are errors like the right turn one you just found.
You can report errors..
1) via TomTom's website:
You have to Log In first, then go to the "Support" tab, and it should be the last entry in the red-bordered "My Account" box.
Or
2) direct to TeleAtlas:
FEEDBACK FORM (need to enable pop-up windows) |
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Oldboy
Pocket GPS Moderator
Joined: Dec 08, 2004
Posts: 10642
Location: Suffolk, UK
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| Posted: Tue Dec 27, 2005 9:52 pm Post subject: Re: How to report direction errors? |
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| Andy_P2002 wrote: | Or
2) direct to TeleAtlas:
FEEDBACK FORM (need to enable pop-up windows) |
Better to use this Feedback Form and ensure you use Great Britain as Country. 
_________________
Richard
TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120 |
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Andy_P
Pocket GPS Moderator
Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London
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| Posted: Wed Dec 28, 2005 12:50 pm Post subject: |
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| Dammit, you're right! The TeleAtlas site is as tricky to work round as the TomTom one. Went down the wrong branch this time. |
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Tim Buxton
Pocket GPS Moderator
Joined: 14/09/2002 20:56:18
Posts: 5231
Location: Surrey, United Kingdom
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| Posted: Wed Dec 28, 2005 12:54 pm Post subject: |
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| Andy_P2002 wrote: | | Dammit, you're right! The TeleAtlas site is as tricky to work round as the TomTom one. Went down the wrong branch this time. |
Interestingly, even if you correctly select PDA Navigation on the left hand menu bar, clicking on the feedback form returns you to the Navigation CDs screen if you don't have popups enabled.
_________________
Tim |
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Andy_P
Pocket GPS Moderator
Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London
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| Posted: Wed Dec 28, 2005 12:58 pm Post subject: |
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Aha - I reckon that's exactly how I did it... Was using my home PC this time to check the URL to post and didn't have pop-ups enabled for that site at first.
So I'm not going mad 8) |
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