will argos refund/replace or send away for repair

trueno86 · Regular Visitor Joined: Jun 03, 2005 Posts: 65

i have a problem with my i3, it's constantly losing sat signal, worked fine for the past 6 weeks too
also, occasionally i get a screen saying 'please load maps supplied on cd' 8O
switching off, removing the mem card and replacing it seems to fix that though

purchased it 6 weeks ago, will argos be OK and do a refund or will they have to send it away ?

zogman · Posted: Mon Dec 05, 2005 9:54 am Post subject:

if its faulty then argos will replace it...
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trueno86 · Regular Visitor Joined: Jun 03, 2005 Posts: 65

would they replace it for a different model, think i would like to try a tomtom or something...

shughie · Posted: Mon Dec 05, 2005 1:41 pm Post subject:

Since you have had it for more than six weeks Argos will send it away for repair. That it seems is their policy.
shughie
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zogman · Posted: Mon Dec 05, 2005 2:15 pm Post subject:

i have had telys ,vacuum cleaners and chip fryers replaced without question (not sent away) way past their purchase date so i cant see any difference with the faulty i3...
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Trajet · Posted: Mon Dec 05, 2005 4:43 pm Post subject:

If the unit is faulty, Argos are obliged to offer you a replacement, a repair or a refund. The choice is yours. :D

trueno86 · Regular Visitor Joined: Jun 03, 2005 Posts: 65

I've just came back from Argos, they wouldn't give me a refund but gave me a replacement, it's V8 which is nice... I suppose
Are they definitely supposed to give you a refund if it's faulty ? If so I'm going back, havent even opened the box yet
hate being fobbed off.

zogman · Posted: Mon Dec 05, 2005 5:31 pm Post subject:

argos will not give you a refund for a faulty item outside the 16 day period (if it applys to this product)....only a replacement......stick with this gps,its a good bargain...
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trueno86 · Regular Visitor Joined: Jun 03, 2005 Posts: 65

ye, no choice really
nice having another brand new unit, i'm kinda funny like that Laughing

Trajet · Posted: Mon Dec 05, 2005 6:57 pm Post subject:

zogman · Posted: Tue Dec 06, 2005 1:30 pm Post subject:

might have different laws in scotland..but i'm not going to go any further on this subject...see this link here re statutory rights and make your own mind up ........
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Trajet · Posted: Tue Dec 06, 2005 5:15 pm Post subject:

Refunds
You are entitled to your money back if there is a fault with the goods, or they are any of the following:

Unsatisfactory quality
Not fit for their purpose
Misdescribed (not what they are supposed to be)
You must be able to prove that the fault was present when the goods were sold. The burden of proof is on the consumer.

Even if you have used the goods a few times, you are probably still entitled to a refund. However, if you have had some use from the goods, the trader may make a reduction from the original price when refunding the money.

If you have not had a reasonable opportunity to check the goods, you could possibly be entitled to a refund if you complain at a later date.

However, since the 31st March 2003, the Sale and Supply of Goods to Consumers Regulations give you parallel or alternate rights. Instead of a refund, you may choose to ask for a replacement or a repair. Goods which do not conform to the contract within the six months after they were delivered are presumed to have been faulty when you got them. In these cases, you do not have to prove the fault was present when the goods were sold. Instead, the trader must prove that the fault was not present when the goods were sold. The burden of proof is on the trader.
If a repair or replacement is not available or turns out to be unsuitable, you could then ask for a refund. Contact Consumer Direct for further advice.

trueno86 · Regular Visitor Joined: Jun 03, 2005 Posts: 65

it's going back...might just tell them some guff and say there's a problem with this one too...just to make it easier 8)

Trajet · Posted: Sat Dec 17, 2005 4:04 pm Post subject:

trueno86 · Regular Visitor Joined: Jun 03, 2005 Posts: 65

was a different manager/supervisor (or whoever they go to get authorisation for the refunds from) there this time, they just gave me a refund, no questions asked!
Smile

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