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Datakits.co.uk

 
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ThGrim
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Joined: Mar 13, 2004
Posts: 37
Location: Hampshire, UK

PostPosted: Tue Jun 28, 2005 11:22 am    Post subject: Datakits.co.uk Reply with quote

Hi

Beware this company, I purchased a Sandisk 1GB SD card from these guys. The card arrive ok but was faulty. I have tried to arrange a replacement from the day of receipt (now over 3 weeks). There are no telephone numbers on their site, you must fill in an email form.

Shop at your own risk!

Matt
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iancjc
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Joined: 10/02/2003 14:19:44
Posts: 749
Location: United Kingdom

PostPosted: Tue Jun 28, 2005 1:31 pm    Post subject: Reply with quote

ontact sandisk direct - they are pretty good and will give you a uk address to return the card to for replacement.

they even did this for a card I got on ebay from the US - I sent it to the uk address provided and got the replacement without any hassle.

Ian
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ThGrim
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Joined: Mar 13, 2004
Posts: 37
Location: Hampshire, UK

PostPosted: Wed Jun 29, 2005 10:35 am    Post subject: Reply with quote

Quote:
ontact sandisk direct - they are pretty good and will give you a uk address to return the card to for replacement.

they even did this for a card I got on ebay from the US - I sent it to the uk address provided and got the replacement without any hassle.


Do you have a telephone number or address for Sandisk in the UK, I have looked on their web site and spoken to the US customer services who are unhelpfull, their responce has been, YOU MUST GET THE ITEM REPLACED BY THE VENDOR, even though the vendor refuses to enter into any form of communication.

I am having a really difficult time with this and it is probably 60 down the drain, I am getting really hacked off with internet retallers!
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iancjc
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Joined: 10/02/2003 14:19:44
Posts: 749
Location: United Kingdom

PostPosted: Wed Jun 29, 2005 3:07 pm    Post subject: Reply with quote

sandisk uk support no.

0207-3654-193

don't wish to boast but it took less than 10 seconds to find it on their website!

When I called them they gave me 2 dealers names - I said I'd received the card as gift and didn't know the name of the dealer.

HTH

Ian
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TTN6.03 tomtom 7.xx (one)
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ThGrim
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Joined: Mar 13, 2004
Posts: 37
Location: Hampshire, UK

PostPosted: Thu Jun 30, 2005 10:14 pm    Post subject: Reply with quote

Thanks Ian

Spoken to Sandisk and they seem to think I was sold a counterfit SC card, I have emailed them photos of the Card, Packaging and all communications I have had with Datakits.

Thanks again

Matt
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iancjc
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Joined: 10/02/2003 14:19:44
Posts: 749
Location: United Kingdom

PostPosted: Thu Jun 30, 2005 11:35 pm    Post subject: Reply with quote

hope this works out for you - your card could be a "grey import" but counterfeit sounds worrying.

I wouldn't buy anything from a website where the contact us tab doesn't give an address - but if you need it the registered office for data Kits Ltd is

DATA KITS LIMITED
9 FRENSHAM ROAD
SOUTHSEA
HANTS
PO4 8AD
Company No. 05355526

note: this may be an accountants or lawyers office.

also a bit strange that the website shows xxxx requests since 28 July 2004 when the company has only existed since 7/2/2005.

good luck

Ian
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trafcam
Regular Visitor


Joined: 30/10/2002 11:57:49
Posts: 155

PostPosted: Fri Jul 01, 2005 9:17 am    Post subject: Reply with quote

iancjc wrote:

also a bit strange that the website shows xxxx requests since 28 July 2004 when the company has only existed since 7/2/2005.


Not necessarily a problem - we were selling our products some time before we established a separate limited company.

(Note that I'm not defending this company, I've never heard of them or dealt with them, just a possible reason for this anomaly).
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