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iancjc
Frequent Visitor
Joined: 10/02/2003 14:19:44
Posts: 749
Location: United Kingdom
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 Posted: Fri Feb 20, 2004 12:27 pm Post subject: special delivery - not very special |
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Ordered a BT gps for next day delivery.
Post office messed it up and lost it for a day so it arrived late. I emailed globalpositioningsytemes about it and they refunded the delivery charge the same day.
Excellent service and would use them again - although I won't bother with special delivery as the PO appears to be bloody hopeless.
Ian |
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MrT
Frequent Visitor
Joined: Nov 14, 2003
Posts: 2146
Location: Surrounded by A1, M1 & M25
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| Posted: Mon Feb 23, 2004 7:46 pm Post subject: Received my next day delivery refund. |
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Just to update the record in that I have now received my special delivery refund.
Thanks to all. |
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icsys
Frequent Visitor
Joined: Feb 20, 2004
Posts: 1154
Location: South Lancashire, UK
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| Posted: Tue Feb 24, 2004 2:10 pm Post subject: |
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Well I dont really want to give bad press to Global Positioning Systems as their prices are quite good but I am a little frustrated when their website says:
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Customer Services
We are able to deal with your enquiries most effectively by email. This allows us to document all correspondence and should be your first point of contact.
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...but when you send an e-mail it is effectively ignored.
I have ordered twice from GPS, the first order had a problem which to their credit was resolved quickly over the telephone. Also their live chat system is very good too. Unfortunately the e-mail side of things lets them down.
I sent an e-mail yesterday. All I wished to do was chase up my second order, which arrived today albeit a day late. I am still waiting for a reply.
I dont think it will put me off buying from them again as this is only a minor irritation but never the less, ALL e-mails should be acknowledged just out of common courtesy especially when this is encouraged as a first point of contact.[/quote] |
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icsys
Frequent Visitor
Joined: Feb 20, 2004
Posts: 1154
Location: South Lancashire, UK
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| Posted: Tue Feb 24, 2004 2:21 pm Post subject: |
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Well.... I have just received an e-mail... 5 minutes after posting the above.
Unfortunately there is no facility to edit posts so I am posting here to clarify that I have now received an answer to my mail.
A member of GPS customer services states the following:
Apologies regarding the communication, we try to run an automated system wherever possible to speed things up.
As I said this will not deter me ffom future orders.
Regards
Ian[/i] |
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Nick412
Regular Visitor
Joined: Feb 18, 2004
Posts: 106
Location: UK,Leeds
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| Posted: Tue Feb 24, 2004 2:49 pm Post subject: |
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I ordered TTNV2 Maps of western europe on sunday night
requested next working day delivery before 9am
they arrived this morning at 8.15
well happy.
Will difinatley use www.globalpositioningsystems.co.uk again 
A+++++ Recommended
_________________
Dell Axim X5 400MHZ - 128 CF Card - 256 SD Card - Rikaline 6010 TTNV2 (UK+Europe) - Checkpoint 2.02 - PPC 2002
www.mobilephonegames.ws |
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iancjc
Frequent Visitor
Joined: 10/02/2003 14:19:44
Posts: 749
Location: United Kingdom
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| Posted: Sat Feb 28, 2004 9:34 pm Post subject: returns |
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well I had to return my haicom cf gps unit to GPSL - got a returns no. Wednesday and returned the faulty item got the replacement today (Saturday), no arguments, no questions no problems.
I have recommended them in the past but I really beleive that until you have a problem you cannot for sure know how good, bad or ugly a company is. I now know for sure that when I upgrade or replace any gps items in the future gpsl will be the first and probably only retailer I will look at.
Well done guys! |
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BBB
Regular Visitor
Joined: Feb 24, 2004
Posts: 206
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| Posted: Wed Mar 17, 2004 10:06 pm Post subject: |
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As a purchaser with no penuniary interest in GPSL I have no hesitation in recommending them to friends, colleagues or family (or all 3)
Me? I just want good kit :-) |
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spectric
Occasional Visitor
Joined: Mar 16, 2004
Posts: 39
Location: Cumbria
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| Posted: Mon Mar 22, 2004 1:20 pm Post subject: |
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Hi all
Brought both my 2210 & Navmman 4100 from them and cannot fault the service, they know about what they are selling and offer good sound advice.
would highly recomend.
Roy
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all the best
Roy |
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MikeB
Frequent Visitor
Joined: 20/08/2002 11:51:57
Posts: 3859
Location: Essex, UK
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| Posted: Mon Mar 22, 2004 11:08 pm Post subject: |
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And what is wrong with Essex?
_________________
Mike Barrett |
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BBB
Regular Visitor
Joined: Feb 24, 2004
Posts: 206
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| Posted: Tue Mar 23, 2004 1:01 pm Post subject: |
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Nothing at all - it has some lovely mountainous terrain  |
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spectric
Occasional Visitor
Joined: Mar 16, 2004
Posts: 39
Location: Cumbria
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| Posted: Tue Mar 23, 2004 5:36 pm Post subject: |
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Hi all
Should that not be whats right about Essex !!
Ok there are places as bad, but there are some really nice places in comparison. Suppose I should have said the South East unfortunately !
_________________
all the best
Roy |
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tuer
Occasional Visitor
Joined: Apr 12, 2004
Posts: 1
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| Posted: Mon Apr 12, 2004 3:03 pm Post subject: One Very Happy Easter Bunny!! |
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| Received an email from globalpositioningsystems that the new Garmin StreetPilot 2620 was now instock Wednesday morning (been waiting for some time). Ordered Wednesday lunchtime. Received Thursday 8.15am. Superb timing because we were heading off to see relatives in Scotland on Good Friday. Struggled with the manual before I left and come Saturday I had some questions. Phoned technical support Easter Saturday. Straight through to Duncan who sorted immediately. Travelled back home last night without a hitch. Fantastic piece of kit. Fantastic service. One very happy bunny! Keep up the good work!! |
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x1-immy
Occasional Visitor
Joined: Mar 29, 2004
Posts: 14
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| Posted: Tue Apr 13, 2004 1:05 pm Post subject: |
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What are this company like for resolving faulty products?
Thru the forums, im led to believe that occasionally the Fortuna Clip on has a faulty battery problem, if i ordered from this company and 1 month down the line, my device failed, would I get a replacement or would I have to contact the manufacturer?
Im debating whether to go with pdamods.com or globalpositioning.co.uk
Globalpositioning are in the lead for price. Any comments as to faulty unit returns? |
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simon pitts
Occasional Visitor
Joined: 21/04/2003 12:58:52
Posts: 11
Location: United Kingdom
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| Posted: Tue Apr 13, 2004 9:30 pm Post subject: |
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Hi x1-immy,
Thanks for your posting. Please be assurred, we would not ask you to contact the manufacturer direct. In the unlikely event that any item from us turned out to be faulty within its warrantly period we will gladly swap it out for you with new product from stock.
Look forward to being of service.
simon.pitts@spotlightguides.co.uk
Director
www.globalpositioningsystems.co.uk |
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x1-immy
Occasional Visitor
Joined: Mar 29, 2004
Posts: 14
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| Posted: Wed Apr 14, 2004 8:23 am Post subject: |
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| Placed an order for the Fortuna Clip-on with free delivery. Hopefully get it this week. Thanks for your comments Simon, pursuaded me to purchase. |
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