Tom tom traffic

louie8888 · Occasional Visitor Joined: Apr 10, 2004 Posts: 17

Hi Who can help i run the 30 day but payed befor it run out and now i cant get data fro tom tom on the traffic page is will not show any incidents and if i reset the bytes sent /received it only has 3k and thats only when i reactivate traffic Please can someone help i have reset the pda from 0 BUT STILL NO GO also reset on the tom tom web site Please PLEASE CAN SOME HELP

DavidW · Posted: Fri Dec 31, 2004 10:13 pm Post subject:

The only thing you can do if your user name and password won't work is try the New Device option in the Traffic part of My TomTom. If you do that, reactivate Traffic on your phone and things still don't work, you'll need to contact TomTom Support for help.

David

louie8888 · Occasional Visitor Joined: Apr 10, 2004 Posts: 17

Hi i have done a reset but still no go i cant understand why i can see the traffic on the pda as i left it doind a update set at 1 min and it used 40k but on the all the map it did not saw a thing is there anything more i just reload tom tom from start also reset on the tom tom from the tomtom site but still no go is logs on user password all ok on there but will not show on the map this has only happend after paying for tom tom PLEASE can someone help !!!!!!! Crying or Very sad

DavidW · Posted: Sat Jan 01, 2005 6:27 pm Post subject:

Double checking, it looks like the Traffic server has failed - as you say, you can connect, but no incidents are being returned. You moving from your trial to your paid subscription was purely incidental.

Your subscription is almost certainly OK. Complain to TomTom (as I just have) and wait for a resolution, presumably after the holidays. You need to look at one answer on the TomTom support site, then press the "Send an email" button under it.

David

louie8888 · Occasional Visitor Joined: Apr 10, 2004 Posts: 17

Thanks Will Do

richiec · Occasional Visitor Joined: Jan 05, 2004 Posts: 2

Hi

I think though not sure that it when down before new year . I've been connecting and downloading 0 problems since New years eve. Has this happened before? And does it happen regularly?

Thanks

nontechmike · Occasional Visitor Joined: Jan 02, 2005 Posts: 39

Hi,

I have same problem - goes through motions of updating traffic but sends no data back. Mine was working fine on 28/29th Dec. I noticed it wasnt working 1st and 2nd Jan. I have reported it to TomTom - I suggest others do the same. Anybody got any stats on this type of thing - how reliable is this service? I have only been using it 5 days and it seems its been off the air about half the time!

SpeedCam · Posted: Sun Jan 02, 2005 11:19 pm Post subject:

It hasn't been working since 12:30 on the 31st Dec, this is not the first time it has happened, yet again no one is monitoring he service from TomTom

geraint · Posted: Sun Jan 02, 2005 11:34 pm Post subject:

I noticed that no incidents were being reported today (2nd Jan). I thought it rather odd that there were no incidents between Pembrokeshire and Dorset, so I zoomed out to look at the whole UK. No incidents anywhere!

What's probably happened is that the server went down before the New Year, and everybody from TomTom are on vacation. They probably don't think that paying customers deserve to be given value for money. It's another example of TomTom being happy to take our money, but not delivering the service you'd expect from a professional organisation.
_________________
Geraint

TomTom for iPhone v1.9
App version: 8.300 (777309)
Map: Western Europe v875.3668

louie8888 · Occasional Visitor Joined: Apr 10, 2004 Posts: 17

Hi all i think we are all up for some Compensation Please Tell me what you all think ???

alix776 · Posted: Mon Jan 03, 2005 11:52 am Post subject:

i havent had to use my traffic so far this week so havent been affect the data is collected and distrubuted by a third party which tomtom pays for acces to hence your traffic subcription sever going down is out of totally out of tomtoms hands should be rectified asap or as soon as the engineers get back is it working now

unfortunatly these things happen from time to time nothings perfect, someone i know from another site has this in his signiture

if play a windows cd backs you get satanic messages thats nothing if you playit forwards it installs windows Laughing

oh now true
_________________
currently using aponia truck navigation on windows phone. Good bye IOS don't let the door hit you on the way out .

Oh the joys of being a courier.
device Lumia 950 xl

SpeedCam · Posted: Mon Jan 03, 2005 5:33 pm Post subject:

Re compensation, I've requested this the last time it happened and they refused saying it wasn't their fault. My resposne was that my agreement/purchase was with TomTom, not their data provider, and also I have no way of contacting their data providered. They still refused to extend my subscription by they amount of days the service was unavailable, but said if it happened again they would extend my subscription.

I've therefore requested 5 days extension, 2 for the last failure & 3 for this one. I thing all others user should request this, it may make them fix the problems or provide some form of monitoring.

Its not a lot of money, but the last two times I've needed to use the service its not been available, so why should we have to pay for it.

DavidW · Posted: Mon Jan 03, 2005 7:05 pm Post subject:

My complaint requested an extension - no reply from TomTom as yet.

As others have said, it's working again now.

David

geraint · Posted: Tue Jan 04, 2005 12:11 am Post subject:

I'm not going to ask for compensation as I'm currently running the free trial.

I'll only pay for the service when the trial expires if somebody can convince me that TomTom aren't scoundrels.
_________________
Geraint

TomTom for iPhone v1.9
App version: 8.300 (777309)
Map: Western Europe v875.3668

SpeedCam · Posted: Thu Jan 13, 2005 11:23 pm Post subject:

TT replied to my question stating that they were investigating the problem but had no further information, and then closed the call/log.

In other words go away, we are not bothered, we are not going to fix it.

I've re opened the call/log requesting that it remains open until they have further information, and so they don't forget about it. The status has now changed to 'Research'....

Just for information call centers are normally measured by the number of received and open calls, I get the impression TT prefers to close calls as quickly as possible even if they haven't resolved them.

	PocketGPS
	Web