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Sunday 12th Dec Traffic Problems....

 
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SpeedCam
Frequent Visitor


Joined: Mar 18, 2004
Posts: 753
Location: Biggleswade, BEDS

PostPosted: Sun Dec 12, 2004 9:51 pm    Post subject: Sunday 12th Dec Traffic Problems.... Reply with quote

Was I the only person experiencing problems with TT Traffic today, or was there no traffic incidents in the UK?

From about 2pm to 6pm I was driving from the Midlands to Bedfordshire and continually tried to use traffic. The connection was working as I could connect, but instead of a count of the incidents as they were downloaded, I'd get an instant confirmation that TT Traffic was upto date even though there wasn't a single instance downloaded.

I'm sure this wasn't down to my device, even after a reset the same hapened.

As I've said before a great product when it works, its just a lack of confidence due to un reliability issues.
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Carll
Occasional Visitor


Joined: Feb 29, 2004
Posts: 44
Location: Dartford, Kent, UK

PostPosted: Mon Dec 13, 2004 9:37 am    Post subject: Reply with quote

This is still the same this morning!!!
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iPAQ 5550; 400MHZ - 256 SD Card - TT wired GPS - TTN3 UK - PPC 2003
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SpeedCam
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Joined: Mar 18, 2004
Posts: 753
Location: Biggleswade, BEDS

PostPosted: Mon Dec 13, 2004 1:49 pm    Post subject: Reply with quote

Yes, I've logged a call but as we all know this may not be answered for weeks. I've requested that my subscription is extended by the number of days the service is unavailable currently 2 days.

I'd suggest other Traffic customers who are experiencing problems request an extensions, its clear that TomTom have no monitoring or alerting tools installed on their servers. If we are paying for a service, which is what TT Traffic is, then we should get a reasonable service, two days downtime is not good enough in my view.
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Carll
Occasional Visitor


Joined: Feb 29, 2004
Posts: 44
Location: Dartford, Kent, UK

PostPosted: Mon Dec 13, 2004 5:30 pm    Post subject: Back up!!! Reply with quote

May be it was our emails, may be they read the postings on this site!!!
The service has now been resumned!
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iPAQ 5550; 400MHZ - 256 SD Card - TT wired GPS - TTN3 UK - PPC 2003
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