How long to get an RMA??

InTransit · Occasional Visitor Joined: Sep 15, 2004 Posts: 4

Is it me 8O .....no amount of trying to contact Seidio-Europe to arrange an RMA for G2500/GR300 bundle which worked for 10-15hrs. It's now taken nearly two weeks and I'm no closer to having any progress.

Who should I contact......tried Mr Chan via email and that has produced no results as yet.

Only contact from Seidio has been:

"Dear Customer,

We forwarded your e-mail to our Product Specialist and we are waiting for his reply.

As soon as we receve his answer we will reply to you.

We are very sorry for the problem.

Best regards,

SEIDIO-EUROPE"

and that was 8 days ago!!

Real shame - cos the mount is really good now the intitial problems have been sorted out. Love to have had a more positive experience.

Regards to all

Stuart Hall

wrxm33 · Posted: Wed Sep 15, 2004 3:39 pm Post subject:

Hi,

We are sorry for the inconvenience. Seidio is trying to reply your email as soon as possible. Based on the fact that you send the RMA request to us 2 times and did not get any response, we will need to do a further investation on the email service from our web hosting company. We are sorry to cost you all the trouble.

We apologize for all the inconvenience.

Seidio, inc.

InTransit · Occasional Visitor Joined: Sep 15, 2004 Posts: 4

Thanks for the update - faith restored!! I just need to get the problem fixed ASAP.

Just a note to all those reading - the G2500 cradle is really excellent kit, no background noise with this PDA (Dell X3i) and does not get hot.

Looks like I'll be back in business soon Exclamation

Best Regards to all

Stuart

Steel · Occasional Visitor Joined: Sep 21, 2004 Posts: 21

I am having a similar problem. I contacted David Chang as per his post in this forum. He responded quickly and after 3 or 4 emails back and forth he said he would send me a replacement unit. That was on the 21st September. As of yet, still no replacement and in addition I have emailed 3 times in the past two weeks and had no reply. I am now dealingl with customer support and they seem to have no sense of urgency whatsoever, I have been waiting over a week and still no reply.

InTransit · Occasional Visitor Joined: Sep 15, 2004 Posts: 4

Just don't get me started.......their product is good but their customer service is just crap! Still waiting after over a month to get my product replaced - loads of excuses but not the type you'd expect from a pro-active, customer focused outfit.

Incase you're reading Seidio - Employ me to sort your service issues out and dramatically improve your profitability......you heard it here first!

Best regards

Stuart

MrT · Posted: Tue Nov 23, 2004 4:43 pm Post subject:

Same here. The contact plug (HP5550 version) is now making poor contact and the background noise is getting worse. Sent an email off to David Chang, had a reply within minutes asking where and when I bought it. I replied straight away, then followed up a few weeks later, but it all seems to have gone dead at Seidio.

Maybe I should now take it up with globabpositioningsystems as Seidio don't want to know. As least that is the advantage of buying from a reputable retailer over transactions with a foreign company.

InTransit · Occasional Visitor Joined: Sep 15, 2004 Posts: 4

I'm in sympathy. I did eventually get the whole matter sorted but not without much heartache. I had planned to give each of my sales folk (19) a PocketPC/SatNav solution using these cradles as a thankyou for a great year but sadly I could not commit to doing this with so much hassle involved with my own personal cradle.

My new one is working fine and I have to admit that they are great when they are working but the customer service experience has left a pretty bitter taste in the mouth.

I run a manufacturing company and my customers are my life blood, keep em sweet and they continue to be my customers, upset one of them and it's all over the internet before I can wink....I guess the same forces are in action here.

Regards

Stuart

lexuscol · Regular Visitor Joined: Jun 25, 2004 Posts: 102

been waiting since july for a replacement cig lighter cable,still no sign seidio support is total rubbish and all the promises from MR Chan appear to have no substance at all I ahave now binned the mount and use a brodit which is far better and the support is top class.
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