| View previous topic :: View next topic |
| Author |
Message |
carlwi
Occasional Visitor
Joined: Feb 26, 2004
Posts: 18
Location: Up North
|
 Posted: Sat Nov 13, 2004 12:32 pm Post subject: ALK Customer Service |
 |
|
I'm really getting naffed off with ALK now. I've had a problem with my license every since I installed the latest update. I've emailed ALK several times at both the Activatecp@alk.com, activate@alk.com and the Europe customer service email address and each time they never reply back.
I know poeple are reading them at the other end as I have a raft of read receipts from individuals there. I really do think now that I should have bitten the bullet and gone down the TT Mobile route as so far ALK's support and customer service have been appaling.
Has anyone else out there had similar poblems getting the license deactivated and reactivated? and if so how did you get them to listen.
Carl. |
|
| Back to top |
|
 |
Skippy
Pocket GPS Verifier
Joined: 24/06/2003 00:22:12
Posts: 2946
Location: Escaped to the Antipodies! 36.83°S 174.75°E
|
| Posted: Sat Nov 13, 2004 1:16 pm Post subject: Re: ALK Customer Service |
|
|
| carlwi wrote: | | Has anyone else out there had similar poblems getting the license deactivated and reactivated? |
It might not be the same problem as you are having but I tried to activate the license on the phone but it turns out that my email address was too long. I tried again with a shorter address and it worked fine. Maybe that is the trouble you are having?
Good luck!
_________________
Gone fishing! |
|
| Back to top |
|
|
stuartm
Lifetime Member
Joined: 21/03/2003 10:37:20
Posts: 116
Location: Barkham
|
| Posted: Mon Nov 15, 2004 10:54 am Post subject: Re: ALK Customer Service |
|
|
| carlwi wrote: | Has anyone else out there had similar poblems getting the license deactivated and reactivated? and if so how did you get them to listen.
|
Give them a ring, 02074 044222. |
|
| Back to top |
|
|
Venompeter
Occasional Visitor
Joined: Sep 28, 2004
Posts: 26
|
| Posted: Tue Nov 16, 2004 2:17 pm Post subject: |
|
|
I had a "licence error", turned out to be that the time was set wrong on the phone (because I had had to pull the battery when it crashed when autoscanning for the GPS)
ALK customer support is worse than useless, 2 enquiries via the website and one via email in the past week have still drawn no replies whatsoever despite their "usually reply with 24 hours" policy. I had to work out the above myself
Peter |
|
| Back to top |
|
|
Venompeter
Occasional Visitor
Joined: Sep 28, 2004
Posts: 26
|
| Posted: Wed Nov 17, 2004 1:35 am Post subject: |
|
|
Slight amendment to the message above- the ALK telephone help when I rang was extremely good today, promptly answered and technically useful although they did have information that should have been put on the website (that anyoneusing the Orange upgrade from a few weeks ago will have to re-register for instance),
However the emails are still unanswered.
Peter |
|
| Back to top |
|
|
|
![]() Posted: Today Post subject: Pocket GPS Advertising |
|
|
We see you’re using an ad-blocker. We’re fine with that and won’t stop you visiting the site.
Have you considered making a donation towards website running costs?. Or you could disable your ad-blocker for this site. We think you’ll find our adverts are not overbearing!
|
|
| Back to top |
|
|
|
Forum FAQ
Search
Usergroups
Profile
Log in for private messages
Log in
