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Reporting camera change using Android App

 
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sophie99
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Joined: Aug 06, 2006
Posts: 5

PostPosted: Wed Sep 25, 2013 9:07 am    Post subject: Reporting camera change using Android App Reply with quote

I am a new user so would appreciate some help. A fixed camera has been out of use for 2 years or more and has a cover on it stating this. I used the Android App button whilst beside this camera and also took a photo. I had a message confirming receipt of my submission. My problem is that it appears I was notifying you of a new camera rather than an existing camera being taken out and I can't see how to change this.
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MaFt
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Joined: Aug 31, 2005
Posts: 15118
Location: Bradford, West Yorkshire

PostPosted: Wed Sep 25, 2013 10:21 am    Post subject: Reply with quote

Easiest way is to resubmit it but when you tap the icon select 'request removal'.

Or if you find it on our submission map (http://www.pocketgpsworld.com/modules.php?name=Cameras&op=SubmitCamera) then you can request the removal from there.

MaFt
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sophie99
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Joined: Aug 06, 2006
Posts: 5

PostPosted: Wed Sep 25, 2013 12:01 pm    Post subject: Reporting camera change using Android App Reply with quote

Thanks for such a fast reply. However, when I touch the camera icon on the map screen I only get the option to submit a camera and can't see how to request removal
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MaFt
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Joined: Aug 31, 2005
Posts: 15118
Location: Bradford, West Yorkshire

PostPosted: Wed Sep 25, 2013 12:04 pm    Post subject: Reply with quote

Sorry, I meant the icon for the camera on the map part of the screen - not the 'submit new camera' icon on the bottom toolbar!

Hope that helps?

MaFt
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sophie99
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Joined: Aug 06, 2006
Posts: 5

PostPosted: Wed Sep 25, 2013 3:02 pm    Post subject: Reply with quote

Do you mean the icon at the top right of the screen which has a picture of a camera which is red until a signal is received and then turns blue? If so, when I touch it nothing happens. Is that because it only works when I am at the camera site?
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MaFt
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Joined: Aug 31, 2005
Posts: 15118
Location: Bradford, West Yorkshire

PostPosted: Wed Sep 25, 2013 7:19 pm    Post subject: Reply with quote

If it was this:

then you would tap on the police man icon in the middle of the screen.

MaFt
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MaFt
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Joined: Aug 31, 2005
Posts: 15118
Location: Bradford, West Yorkshire

PostPosted: Wed Sep 25, 2013 7:30 pm    Post subject: Reply with quote

I've found your submission now along with the photo - I've used it as a remove request so no need to redo it. Hope the info above helps for next time though!

MaFt
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sophie99
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Joined: Aug 06, 2006
Posts: 5

PostPosted: Wed Sep 25, 2013 8:07 pm    Post subject: Reply with quote

Thanks for your help. I now know what to do for the next time.

Is there an instruction manual for this software. I know most is obvious and I have seen a version of your guidance but I didn't see any explanation of how to remove a camera such as you have now shown me.
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TheQuest
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Joined: Aug 15, 2010
Posts: 81
Location: Kent. UK by the sea

PostPosted: Thu Sep 26, 2013 10:08 pm    Post subject: Reply with quote

Hi sophie99
sophie99 wrote:
Thanks for your help. I now know what to do for the next time.

Is there an instruction manual for this software. I know most is obvious and I have seen a version of your guidance but I didn't see any explanation of how to remove a camera such as you have now shown me.

There is a link in the Sticky: CamerAlert Manual tread above this one.
Take Care
TheQuest Cool
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