Error 1008 when using LIVE services after updating software

gluey · Posted: Sun Feb 26, 2012 11:41 am Post subject:

They won't do that.
They will forget about us AGAIN and bring out a new model.
Thats what they normally do.

PhilH1000 · Occasional Visitor Joined: Jan 15, 2007 Posts: 10

I have written to all the TomTom execs listed above this evening. Let's see if they reply. If they don't then my TomTom is heading for the bin, the subscriptions will be cancelled and I'll move my business elsewhere. The customer always has a choice!

rbecking · Occasional Visitor Joined: Jul 25, 2005 Posts: 47

Well I was hoping we would have an updated navcore over the weekend, but not Sad

How much longer are we going to have to wait.

phillevy · Regular Visitor Joined: Mar 01, 2006 Posts: 90

To me this is more about the incompetence of the company rather than the issue itself - it raises serious issues of confidence in their ability to survive as a company with such continually poor handling of their customer base. I am pretty chuffed to get any kind of update for my 540 bearing in mind it's age and TT should get kudos for supporting devices for this amount of time . Sadly they then completely ruin this for themselves by behaving in such a laughable way when it is proven to be broken (and of course doing this for the 2nd time). I won't be ditching mine, but I will seriously consider other brands next time.

PhilH1000 · Occasional Visitor Joined: Jan 15, 2007 Posts: 10

Well my letter (email) to the TT top brass has been handed down quickly to a TT Customer Services Manager who at least appears coherent. I have received 2 missed calls today, a phone message and an email from TT. All very apologetic but nothing more to report.

mikealder · Posted: Mon Feb 27, 2012 7:08 pm Post subject:

Has 9,401 been released today which will resolve the 1008 error in the UK on the x40 models? - Mike

Rickj2903 · Posted: Mon Feb 27, 2012 7:13 pm Post subject:

mikealder · Posted: Mon Feb 27, 2012 7:17 pm Post subject:

Slow connection to the Live service is a different issue to the Error 1008 we were seeing with Navcore 9,401, might be time to raise another support call with TomTom as they won't be interested in 1008 error codes now thats been fixed as far as they are concerned.

For what it's worth I fully agree the connection time with 9,401 takes longer than it should do - Mike

Rickj2903 · Posted: Mon Feb 27, 2012 7:35 pm Post subject:

mikealder · Posted: Mon Feb 27, 2012 7:43 pm Post subject:

To be honest there is far more wrong with 9,401 than just a slow Live connection to the server, try the following:

Volume when using mp3 player via Bluetooth is useless, far too unbalanced levels between music vs nav instructions.

Poor rendition on screen of custom POI icons.

Removal of auto on feature.

Removal of Buddies feature.

Removal of ability to share files (POI) between devices using Bluetooth.

No way to stop the flashing red "Over Speed" part of the screen, very annoying in the dark especially when you are at the speed limit but the latest map contains the wrong speed data for the road you are on.

Being forced to agree to terms and conditions that have changed since the device was purchased, if you don't agree then ALL Live services are terminated with no return of subscription charge.

There are probably more issues but these spring to mind straight away - Mike

dhn · Posted: Mon Feb 27, 2012 8:56 pm Post subject:

All those problems were is 9.400, Mike. The new app 9.401 was only to rectify the sim card issue.
_________________
David

AndyVaughan · Posted: Mon Feb 27, 2012 9:16 pm Post subject:

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