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1005 HD Traffic USELESS (and now older models too!)
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AndyVaughan
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Joined: Apr 13, 2006
Posts: 1500
Location: Rossendale

PostPosted: Thu Jul 21, 2011 7:15 pm    Post subject: Reply with quote

Look what I found on facebook

http://www.facebook.com/TomTom?sk=app_188572237848988

they actually want you to post your thoughts on their traffic manifesto on the TT facebook page - GO FOR IT!!!!!!!

Oh, and I found some geezer called Dennis - he must be annoyed if he joined facebook just to protest against TT!!!!!
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AndyVaughan
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Posts: 1500
Location: Rossendale

PostPosted: Thu Jul 21, 2011 8:00 pm    Post subject: Reply with quote

I'm trying to drum up support on other forums I use like here

http://briskoda.net/forums/topic/208087-tomtom-hd-traffic-facebook-campaign/

Can others spread the word as well as 11 facebook group members is a bit on the low side for TT to sit up and take notice.

I linked to here as well to publicise PGPSW Laughing
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MrT
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PostPosted: Fri Jul 22, 2011 8:35 am    Post subject: Reply with quote

Perhaps if everyone who had this problem applied for an RMA to TomTom to return their item to TomTom for a repair but not actually send it, this would overwhelm their system and raise the issue's profile?
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Drivelux
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AndyVaughan
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PostPosted: Fri Jul 22, 2011 8:54 am    Post subject: Reply with quote

Or just raise a support ticket asking them to pass the comments on to the developers and also link to here and the facebook group, as well as the thread on TTs own support forums.

Facebook group now up to 127 - it has shot up overnight!

I sense exponential growth as the word spreads!!!!

Just seen it is in the PGPSW newsletter +1 Thumbs Up to PGPSW for the support.
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matthewj
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PostPosted: Fri Jul 22, 2011 9:16 am    Post subject: Reply with quote

Tweet a link to this topic, or Facebook, mentioning @TomTom to raise the issue on Twitter too. I did one yesterday (I'm @olsworth). Raising the profile is what is needed.
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AndyVaughan
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PostPosted: Fri Jul 22, 2011 9:32 am    Post subject: Reply with quote

Not sure how do the twitter thing (being 42 Laughing Out Loud) but the facebook group is up to 140+ this morning.

Anyone who can publicise this please do!!!
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Anita
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Location: Windlesham, Surrey

PostPosted: Fri Jul 22, 2011 10:11 am    Post subject: Reply with quote

Thanks for drawing attention to this. I was thinking of buying a device with Live Services to replace my 720 and RDS-TMC, but I think I'm better off sticking with what I've got.

If TT don't reverse their policy of reducing the capability of their new devices more and more with every release, my next satnav will be a different brand!
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Anita
TomTom VIA 135 - App 12.075
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AndyVaughan
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Location: Rossendale

PostPosted: Fri Jul 22, 2011 10:44 am    Post subject: Reply with quote

Anita wrote:
Thanks for drawing attention to this. I was thinking of buying a device with Live Services to replace my 720 and RDS-TMC, but I think I'm better off sticking with what I've got.

If TT don't reverse their policy of reducing the capability of their new devices more and more with every release, my next satnav will be a different brand!


I have just posted a poll on the facebook group to this effect!
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MrT
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PostPosted: Fri Jul 22, 2011 10:54 am    Post subject: Reply with quote

I have recently found out where HD Traffic is designed for, my 940 Live Services actually worked (after the delayed start) in the Canary Islands, it correctly reported no traffic delays and nothing was ever more than 50 miles away.
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Anita
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PostPosted: Fri Jul 22, 2011 11:07 am    Post subject: Reply with quote

AndyVaughan wrote:
I have just posted a poll on the facebook group to this effect!

Vote cast! Thumbs Up
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Anita
TomTom VIA 135 - App 12.075
UK map 1125.12264
Samsung Galaxy S21
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AndyVaughan
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Posts: 1500
Location: Rossendale

PostPosted: Fri Jul 22, 2011 11:21 am    Post subject: Reply with quote

MrT wrote:
I have recently found out where HD Traffic is designed for, my 940 Live Services actually worked (after the delayed start) in the Canary Islands, it correctly reported no traffic delays and nothing was ever more than 50 miles away.


Thumbs Up
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Mothballs
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Joined: Aug 07, 2008
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Location: Hopelessly lost in Sunny Bormuff

PostPosted: Fri Jul 22, 2011 11:35 am    Post subject: Reply with quote

AndyVaughan wrote:
I have just posted a poll on the facebook group to this effect!


I've also lent you my support. Please give it a wash when you've done with it. Wink
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AndyVaughan
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Posts: 1500
Location: Rossendale

PostPosted: Fri Jul 22, 2011 6:50 pm    Post subject: Reply with quote

TT have started to listen - this is from their own support forum. Keep spreading the word to keep the pressure on.

Quote:
I don't have anything official on this yet, but the change being discussed is something that was rolled out way back in February. It was done as a response to a period where severe weather conditions were resulting in an overload of HD Traffic incidents. We were confident that it would not adversely affect the usefulness of HD Traffic.

We are getting a lot of positive feedback about the HD Traffic service, and we're continually adding new data to the feeds, like the UK Highway Agency and the Transport of London data that were both recently added to the UK feed (and discussed on this forum).

But we are taking the feedback in this thread and the Facebook group very seriously. We will need a little time to consider what the best options are and what the impact would be of making a change. It won't happen overnight, but we will keep you posted.

Kenneth
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M8TJT
The Other Tired Old Man
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Joined: Apr 04, 2006
Posts: 10118
Location: Bexhill, South Sussex, UK

PostPosted: Fri Jul 22, 2011 7:42 pm    Post subject: Reply with quote

AndyVaughan wrote:
TT have started to listen - this is from their own support forum. Keep spreading the word to keep the pressure on.
Link Please Very Happy
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mikealder
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Joined: Jan 14, 2005
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Location: Blackpool , Lancs

PostPosted: Fri Jul 22, 2011 8:17 pm    Post subject: Reply with quote

The TomTom forum discussion can be found Here page 2 contains the quote from Kenneth.

If you want the FaceBook link try a search on FaceBook for
"Tomtom HD Traffic reduced range rip-off" - Mike
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