New map udate problem

obeone · Posted: Fri Jun 11, 2010 5:41 pm Post subject: New map udate problem

Hi guys back again Rolling Eyes

Sorted TT Home issue out, now latest map update won't download.
I get the message below:

ERROR: DesktopLib/InstallToDevice/GetInstallable/InvalidArchive1: This file is invalid (archive file): C:\Users\my name\Documents\TomTom\HOME\Download\complete\map\United_Kingdom___Republic_of_Ireland-4\United_Kingdom_and_Republic_of_Ireland.zip
@ .\framework\InstallToDeviceThread.cpp(1005)

Never had any problems before - reported to TT but I know they can take a couple of days to respond

Any ideas?
Thanks
Steve
_________________
Garmin nuvi 2595LMT
Software version 7.10

mikealder · Posted: Fri Jun 11, 2010 6:11 pm Post subject:

Is the TomTom the only device you have got registered with them as a -4 map is a few years old so I am wondering if its intended for a different device you might have previously owned/ registered using the same e-mail account?? - Mike

obeone · Posted: Fri Jun 11, 2010 6:37 pm Post subject:

Hi Mike
Yes it's the only TT I've owned, although my son has a new version of the XL. He has connected to my PC but I'm fairly sure it was on his on account

Steve
_________________
Garmin nuvi 2595LMT
Software version 7.10

AndyVaughan · Posted: Fri Jun 11, 2010 6:54 pm Post subject:

Browse to the folder using Windows Explorer that is in the error message.

There will be two zip files, a small activation file and a larger file that is the map.

Can you extract the map manually using WinRAR, WinZIP or the built in Windows Zip utility?

If you get an error message about invalid or corrupted archive then your download is corrupt.

Delete the whole folder from the PC and download again.

obeone · Posted: Fri Jun 11, 2010 7:03 pm Post subject:

Andy
done that - message 'file is corrupt'
When you say delete folder, do you mean just the -4 folder?
The down load did stop mid way the other night

Thanks
Steve
_________________
Garmin nuvi 2595LMT
Software version 7.10

dhn · Posted: Fri Jun 11, 2010 9:02 pm Post subject:

Are you trying to download using a wireless connection? If so, use a directly connected computer. TomTom servers tend to be really sensitive with large downloads (like maps) on wireless......
_________________
David

AndyVaughan · Posted: Fri Jun 11, 2010 9:19 pm Post subject:

obeone · Posted: Sat Jun 12, 2010 9:28 am Post subject:

Hi guys
dhn - yes it was a hard wired connection - I've fell for that one before (think it was you that gave me that advice back then). Thought I may be heading for trouble when the download said it would take 2.5 hours!. Sure enough it failed after 20 mins. Seems to happen with tea time downloads!!

Andy - followed your instructions, worked a treat. New download took 20 mins. (early saturday morning)
I now notice that previous Map update files (1 to 4) are on my hard drive. Can I safely delete once TT is updated?

Thanks again for your help, much appreciated

Rgds
Steve
_________________
Garmin nuvi 2595LMT
Software version 7.10

AndyVaughan · Posted: Sat Jun 12, 2010 12:12 pm Post subject:

You can safely delete the previous downloads - but if you do you won't be able to install these previous map versions should you wish to use an older map for any reason.

Burn them to CD/DVD and then delete them would be my advice.

Pieman1972 · Posted: Fri Jul 16, 2010 12:06 am Post subject:

Having the same issue downloading the full WC Europe - Wireless over a N router and Wired still giving same error.....

Tried opening the ZIP file with 7ZIP that failed aswell!

Going to try the Western Zone and see what happens

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