tomtom XL IQ routes

nadbat · Posted: Fri Jun 04, 2010 12:04 am Post subject: tomtom XL IQ routes

Hi all,
I just updated my tomtom xl iq routes navvy from the tomtom home website,I now cannot use it as its saying the following:
Problem with map,You cannot use this map on this device:United_Kingdom_and_Republic_of_Ireland-166

Could someone please advise me on how to resolve this problem,I have always updated regularly but never had this problem before,

Regards..Nad.

dhn · Posted: Fri Jun 04, 2010 12:11 am Post subject:

Have you updated to the latest application for your unit? (Is an update offered using Home?)

When you look at the contents of the specific map folder on your unit, do you see a file with the name (mapname).meta.dct?

Can you try a reset on the unit (hold the power button for about 20 seconds)?
_________________
David

nadbat · Posted: Fri Jun 04, 2010 12:23 am Post subject:

Hi...tried the reset it did`nt work.I was using the latest tomtom home version..Nad.

PaulB2005 · Posted: Fri Jun 04, 2010 7:53 am Post subject:

nadbat · Posted: Fri Jun 04, 2010 8:21 am Post subject:

I have ran all the updates which were needed but still the same prob...it just will not let me use the map as stated in my first post...I have emailed tomtom for help.. Embarassed

The thing is I have never had this prob before,the map it downloaded is 185.9MB which I must admit I felt was a huge update compared to the updates I have done since I`ve had the device. Confused

Nad.

JLee · Posted: Fri Jun 04, 2010 8:30 am Post subject:

I got the same last night on my XL Live IQ Routes so had to copy back the old map folder (glad I took a back up before updating).

I assumed it was something to do with them transferring my quarterly map update service from a different device & TTH account last week but I may be wrong. I, like you, have updated it once before, just a couple of weeks ago when I first got the device but that was before I transferred the device and quarterly map updates to a new account.

Have you done anything like this? What's the history of your account with TomTom and devices held against it?

The message sounds like some sort of activation / copy protection issue.

nadbat · Posted: Fri Jun 04, 2010 8:43 am Post subject:

I backed up after updating... Angry

,used tomtom for many years and never had this prob...I`ve always been able to update etc...with no issues at all...

washman · Regular Visitor Joined: Mar 30, 2006 Posts: 75

Hi

The map for XL IQ routes should be v850.2781

Mike
_________________
TOMTOM XL IQ routes. UK & ROF I App 9.510.1234792.2 Map UK &RI V945.6174

JLee · Posted: Fri Jun 04, 2010 12:26 pm Post subject:

nadbat · Posted: Fri Jun 04, 2010 1:01 pm Post subject:

Correct...I bought this device in Dec 09`,registered it straight away,did all the necessary updates etc and never had any probs before, apart from now,its just madness whats happened,its driving me nuts...waiting for tomtom tech service to contact me...how long they take I have`nt got a clue!!!

nadbat · Posted: Fri Jun 04, 2010 1:17 pm Post subject:

JLee · Posted: Fri Jun 04, 2010 1:38 pm Post subject:

It's a shame TTH does not prompt users to do a back up before installing important updates such as new maps.

JLee · Posted: Fri Jun 04, 2010 5:12 pm Post subject:

TTCS are telling me that it indicates it did not download properly. They suggest using the Manage My Device Option to remove the map from both the device and your computer then add it back again. It's not worked for me and my phone call is now reaching 35 mins Sad

JLee · Posted: Fri Jun 04, 2010 5:23 pm Post subject:

Ok now the story is that when they transferred the map update service to my new device they set it up with the wrong map i.e. one without TTS when my device has TTS. Am now waiting for them to sort it and call me back.

Andy Vaughan - don't say a word! I know, I know, I know! Embarassed

nadbat · Posted: Fri Jun 04, 2010 5:42 pm Post subject:

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