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845.2645 Europe Offered but fails

 
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sven1
Regular Visitor


Joined: Jun 26, 2005
Posts: 131
Location: Norwich, U.K

PostPosted: Wed May 12, 2010 6:09 pm    Post subject: 845.2645 Europe Offered but fails Reply with quote

Home keeps offering me this. However, i didn't think I had any map subscription left. When I tell it to update and install it fails with an error, usually:

ERROR: Internal/AssertFail: Code bug: We're sorry but an error has occurred during the use of HOME on your computer. Please contact Customer Support.
item using Durham encryption scheme expected
Severity: 1105
Stack:
0. function assert chrome://tthome/content/logic/util.js:473
throw new Bug(errorStr, "Internal/AssertFail" + (id ? "/" + id : ""));
1. chrome://tthome/content/logic/model/ttNavItem.js:754
assert(this._drm && this._drmScheme == "durham", "item using Durham encryption scheme expected")
2. chrome://tthome/content/ui/subtask/installSelectSome/installSelectSome.js:718
let copiedItem = localItem.createCopyWithDurhamCertificate(certificateFile);
3. chrome://tthome/content/logic/util.js:79
return func.apply(obj, arguments);
4. chrome://tthome/content/logic/downloader.js:424
this.finalizeDownload());
5. chrome://tthome/content/logic/downloader.js:396
this._finishedSuccessfully();

Time: Wed, 12 May 2010 17:06:01 GMT

but occasionally an insufficient space error.

I have a 920T that I hadn't connected for a month or two.

Should the download work or is the error associated with an expired subscription?

Thanks

Jon
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AndyVaughan
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Joined: Apr 13, 2006
Posts: 1500
Location: Rossendale

PostPosted: Fri May 14, 2010 9:03 pm    Post subject: Reply with quote

Check the download location for the map - do you have a large zip file and a smaller activation file in there?

If you do, then you can install the map manually. Plenty of posts on here about how to install maps manually.
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sven1
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Joined: Jun 26, 2005
Posts: 131
Location: Norwich, U.K

PostPosted: Sat May 15, 2010 8:56 pm    Post subject: Reply with quote

thanks, left it a few days and it has just installed ok. lost faves but no surprise there so prepared for that.
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JockTamsonsBairn
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Joined: Jan 10, 2004
Posts: 2777
Location: Bonnie Scotland (West Central)

PostPosted: Sat May 15, 2010 9:20 pm    Post subject: Reply with quote

sven1 wrote:
thanks, left it a few days and it has just installed ok. lost faves but no surprise there so prepared for that.
sven, you know you should be able to retrieve them and convert to POI?
_________________
Jock

TomTom Go 940 LIVE (9.510, Europe v915.5074 on SD & 8.371, WCE v875.3613 on board)
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sven1
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Joined: Jun 26, 2005
Posts: 131
Location: Norwich, U.K

PostPosted: Sun May 16, 2010 4:13 pm    Post subject: Reply with quote

JockTamsonsBairn wrote:
sven1 wrote:
thanks, left it a few days and it has just installed ok. lost faves but no surprise there so prepared for that.
sven, you know you should be able to retrieve them and convert to POI?


yes thanks Jock. I do keep them as POI's just in case but copying over mapsettings.cfg from backup fixed it this time.
Jon
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