New Map Guarantee Download Issues With New 740

RDS · Regular Visitor Joined: Jul 09, 2006 Posts: 242

Even with the reduction in detail the newer maps are apparently still much larger than the previous ones. Hence the need to have to delete items from a new 'unfiddled with' TT740 to create memory space before being able to take advantage of the latest map guarantee.

Unless something untoward happened during my first unsuccessful effort to download the latest map the question remains assuming the latest maps are always loaded onto the most recently manufactured devices, how can TomTom do so without increasing the memory or leaving something else off to create the required space ?

DennisN · Posted: Mon Jul 06, 2009 11:59 pm Post subject:

Remember, the latest maps now include extra data for the wonderful IQ routes - this will only increase as more data is collected and added to the next map. How TT achieve this I don't know, but your logic about leaving something else off seems pretty sound to me!
_________________
Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

Seamaster · Frequent Visitor Joined: Jun 05, 2006 Posts: 331

PaulB2005 · Posted: Wed Jul 08, 2009 9:52 am Post subject:

gunner123 · Occasional Visitor Joined: Jul 12, 2009 Posts: 5

Hi I'm new to the site and posted a problem with my TT740 but can't find where I put it so sorry if you read this twice.

I bought a TTOne XL live and after docking it on my home docking station it said there is a newer map available so I downloaded it, it failed the tried again it took 1 hour. When I entered an address via postcode it kept saying I need to enter a street number 1-589. Some of the locations in London I go, are a split road without a street number I need to be able to find an address just by postcode. I sent a copy of my TT file to TT support they replied some of my files are corrupt. I exchanged my TT One XL for a 740 live. Its been working perfect addresses found via postcode without entering a street N0 that is until I downloaded the new map of western & European now it back to the same problem with the postcode. It must be the new downloaded map TT are sending to download are corrupt. Anyone ideas? I made a full backup before I downloaded the new map, If I restored my TT from the backup I made would it solve my problem?

gunner123
Any help would be appreciated.
Crying or Very sad

mikealder · Posted: Sun Jul 12, 2009 9:50 pm Post subject:

Welcome to the forum, the newer Navcore does indeed require you to enter a house number against a postcode but it does offer a hint of the applicable number range, try entering a number thats in the middle of the suggested range.
If the device offers 50 to 100 enter 74 or 76 and this would be as accurate as what you had before if you didn't know the full address including house number - Mike

gunner123 · Occasional Visitor Joined: Jul 12, 2009 Posts: 5

mikealder · Posted: Sun Jul 12, 2009 10:04 pm Post subject:

I would suggest you make a full backup of the device as it currently stands using Windows Explorer before you try to restore anything TT Home has created, assuming the backup Home created is OK then you should be able to roll the device back to the previous map/ application by re-installing the backup.
Another option is to download an earlier Navcore and install that to your device, this way you get the old postcode entry method with the latest map, but before we go through how to do that please take a full Windows Explorer based backup of the device - Mike

Anita · Posted: Sun Jul 12, 2009 11:13 pm Post subject:

Andy_P · Posted: Mon Jul 13, 2009 11:21 am Post subject:

Thank you Anita...
Like Mike, I have been saying this makes no practical difference to a search (because it suggests a range of house numbers).

But from your example, it seems clear it is offering the range of numbers it knows for the entire road, NOT for the entire postcode.

So it *is* a backwards step after all.... or maybe it just shows up more clearly a inaccuracy that was there all along?

Siddy · Lifetime Member Joined: Jul 09, 2005 Posts: 18

I did like you I got the go730 installed the software and it wanted to download, They had problems with there server then after a few downloads of 1.8gig (O2 must think im doing movies Laughing Out Loud

) Turns out after 8 d'loads and mails between me & TT they sent me a link to copy over to the maps. It worked - joy at alast.
I have now no poi's or speed cams on maps!!!!!!!!!!!
They've told me to try dofferent ways of putting them on but NO POI's
I can now store music on the Sd card after the update as it wouldn't see it before.

Andy_P

crvdale · Occasional Visitor Joined: Jul 18, 2009 Posts: 3

To add to what others have found. Bought an XL IQ yesterday and cannot update the maps using the map guarantee. Logged a ticket with TomTom and like others have found the download is corrupt. I've now downloaded it 4 times (just as well my ISP allows unlimited downloads and I've a fast connection!). I also tried using winrar to unzip the file and found that the file crpoi.dat was corrupt. I've asked in the ticket for an ftp server address to download from as clearly the normal download doesn't work!
Now of course my device has no maps so just restoring the back up.... only 7 hours to go (USB2 connection). Excellent! It would be quicker to drive the 30 miles to the Halfords I bought it from and get a replacement Very Happy

Chris

gunner123 · Occasional Visitor Joined: Jul 12, 2009 Posts: 5

Hi all, had a reply from TT with regards to the new map download that has corrupted files. I haven't tried their fix yet. Not being an expert on IT I'm more worried I cause more faults and unable to fix them. Anyway anyone feel free to try. What I do know is I tried mt TT 740 before the new map download and it worked perfect, after I have a problems with postcodes.

The reason why you are having a challenge on your TomTom is because the application has become corrupted, but don't worry, this can normally be resolved quite easily.

STEP 1 Install the latest version of TomTom Home

If you haven't already done so, please download and Install the latest version of TomTom Home from http://www.tomtom.com/home

STEP 2 Make a Backup

• Reset your TomTom for 30 seconds.
• Connect your TomTom to your computer and switch it on
• On a PC, create a new folder on your desktop and call it 'Backup'

• On a PC, Open 'My Computer', you will see the TomTom as a removable storage device, e.g. TomTom (E Smile

, double left click into it.
• Click on Edit - Select All, then click on 'Edit - Copy'
• Go to your Backup folder on your desktop that you have created, double left click into it and click on 'Edit - Paste'

IMPORTANT: We advise you to follow the next steps ONLY if you have made a successful backup of your device as described in Step 2. If you are unable to complete step 2, please reply back to this email and let us know what happens.

STEP 3 Run a Disk Error check

• Click Start My Computer and then right-click the removable drive for your TomTom device.
• Click Properties.
• Select the Tools tab.
• Under Error checking click Check Now...
• Tick both boxes and then click Start.
• For further information in how to perform a disk error check, please click on http://www.tomtom.com/8324

STEP 4 Delete the Application Files

• Open My Computer in Windows, you will see the TomTom as a removable disk. Double click into it.
• You will see a list of yellow folders and a list of loose files
• Delete all of the loose files. IMPORTANT: The YELLOW folders with their content must NOT be deleted.
• Now we need to disconnect your TomTo m from the computer. Please use the ‘Safely Remove Hardware’ icon in the bottom right hand corner of your computer to disconnect your TomTom from the computer.
• Once disconnected, your TomTom will show a red cross.

STEP 5 - Now we need to delete the application files from your PC so that HOME will offer them as an update

• Now on your Computer, in the system tray, (in the bottom right hand corner by the time, there is a little red TomTom HOME logo, if its not there, click on the little arrow pointing towards left to show all the hidden icons). Right click on the TomTom logo and select exit.
• Click on Start in the bottom left of your PC
• Now select My documents - TomTom - HOME - Downloads - Complete
• Please delete the yellow Program folder.

STEP 6 - Update your device

• Reset the TomTom with a paperclip for 30 seconds.
• Connect your device to the PC and turn it on.
• Open TomTom HOME: Start-All Programs-TomTom-TomTom HOME 2.
• HOME will now load your updates (If this does not happen automatically, click on Update My ONE/GO/Rider on the main menu of HOME.)
• Make sure that only the application is marked with a green tick.
• Click on Update and Install.
• Once Installed, click on Done.
• You will now be prompted by HOME to restart your Device, just click ok.
• In the Top left of HOME, click on 'Device - Disconnect Device'.
• Now please disconnect your TomTom from the computer and allow it to start up normally.

If you get “No Maps Found” on your TomTom, please repeat Step 6 until the application is no longer offered as an update.

STEP 7 Run the Clear Flash Tool

• Reconnect the TomTom to the computer and switch it on
• Close TomTom Home completely. In the bottom right hand corner of your screen, to the left of the computer clock, right click on the red icon for TomTom Home and choose 'Exit'.
• Click on http://www.tomtom.com/updates/clear_flash/clear_flash.exe to run the clear flash tool.
(TomTom Home must be completely closed before running this tool)
• Install the Clear Flash tool
• Disconnect your TomTom from the Computer

Your TomTom should now start as normal.

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