Unable to use new map after update

NeilRitchie · Occasional Visitor Joined: Nov 11, 2006 Posts: 13

Just to really rub it in I have now received an email from TomTom
saying "Your new map is ready for collection."
For a minute I thought it was a fix for the "You Cannot use this map on this device: Western_Europe_1GB" problem but there was nothing to download except the quick GPS fix.
So several days on I am still waiting for a fix from TomTom.
Has anyone else heard anything? Crying or Very sad

zzr1200 · Posted: Fri Mar 06, 2009 9:30 am Post subject:

Can somebody please give me the UK phone number for TT customer care?

Thanks

Oldboy · Posted: Fri Mar 06, 2009 12:04 pm Post subject:

zzr1200 · Posted: Fri Mar 06, 2009 12:08 pm Post subject:

Thanks,

Just called them and they have confirmed that this is a certificate issue on the W&CE map.

They are still working on it but will probably have to send me a seperate file.

NeilRitchie · Occasional Visitor Joined: Nov 11, 2006 Posts: 13

Finally sorted - I received an email today asking me to copy the attached file to my map folder. The only problem - there was no attachment. However on phoning TomTom they pointed me towards TomTom Home. The file was at the very bottom of my question history. Looks like its working OK now. Very Happy

Gee-Pee · Posted: Fri Mar 06, 2009 5:04 pm Post subject:

mikealder · Posted: Fri Mar 06, 2009 5:09 pm Post subject:

Gee-Pee is the activation code in your map folder? have a look for the following file:

Western_and_Central_Europe_2GB-26.meta.dct

- Mike

Gee-Pee · Posted: Fri Mar 06, 2009 5:23 pm Post subject:

themoonismadeofbluecheese · Occasional Visitor Joined: Oct 09, 2005 Posts: 6

Am I the only one who has found numerous mistakes in the tomtom camera database after updating the map on my 720?
I travel regularly on the Wirral, Liverpool, Cheshire and North Wales.
So far I have come across 17 cameras that are either on the wrong side of the road, missing or are reversible cameras that are not listed as working both ways.
It seems the Tomtom database is trying to be too clever for its own good, it does not show cameras unless it decides they are on your route, and there is no way of just looking for the cameras on the map.
Even when I update the database the 720 does not recognise it has been updated.
Shambles, steer clear.

Andy_P · Posted: Fri Mar 06, 2009 11:49 pm Post subject:

Ratspom · Posted: Sat Mar 07, 2009 8:40 pm Post subject:

Well the problem seems to have sorted itself out, basically I plugged my device into the docking station to update any map correction files on the WCE map that I was using. Top of the list was the updated map for the UK & Republic of Ireland v825.2157 again, so I thought what the hell and let it do its thing. After updates were complete I was able to select the UK & Rep of Ireland map on my 920T device and all is well.

Many thanks for all the help in trying to sort the original problem of "not being able to use the UK & Rep of Ireland on this device fault"

Ta

Mac
_________________
IPAQ 3950 + TT5 Ver 5.21
GO 920T v8.301
Map Western & Central Europe v710.1576
Map UK & Rep Of Ireland v825.2157

Gee-Pee · Posted: Mon Mar 09, 2009 11:36 am Post subject:

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