740 phone bbok only displays numbers

madhatter · Regular Visitor Joined: Jun 22, 2005 Posts: 78

Like the subject. I have a Blackberry 8110 running latest firmware and a tomtom 740 running latest firmware (just updated via TomTom home). Don't ask why but i asked the tomtom to do an address book update. When it had completed only the numbers were available not the name and numbers which were there before. I tried removing the blackberry from the paired devices then repairing and updating again but it still only transferred the numbers only. I then paired a nokia and it transferred name and numbers. Unpaired and tried again with the Blackberry but still only numbers. it used to give name and multiple numbers if there was any. Help!

dhn · Posted: Wed Jan 28, 2009 12:32 am Post subject:

Do you happen to have a backed up contacts.txt file you can copy back?
_________________
David

madhatter · Regular Visitor Joined: Jun 22, 2005 Posts: 78

Never thought of that, thanks. Copied it back over from my backup now back to normal.

Many thanks, still does not explain why it will not put the details eg name in with the numbers when it copies the phonebook over but least i'm back to "normal" now.

Andy_P · Posted: Wed Jan 28, 2009 12:23 pm Post subject:

My son's new 520 and Samsung phone does just the same thing.

richard345 · Posted: Wed Jan 28, 2009 4:26 pm Post subject:

I had this the first time I copied the phone book from my Nokia N82 and discovered that if I scrolled down the list on the TomTom 520, the names appeared, with the default number for that contact.

My feeling is that it is due to the fact that I synchronise my phone contacts with my Outlook contacts list on my pc and have multiple numbers for some contacts. For example, contacts can have a Home, Business, Fax and Other number in some cases and all the numbers appear to show before the names and alphabetical order.

I just edited the extra numbers out of the list on the TomTom.
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Ric - TomTom 520 DEAD - Passed to the great traffic jam in the sky. Now using Maps & Waze on Samsung Galaxy S4 + CamerAlert of course!

madhatter · Regular Visitor Joined: Jun 22, 2005 Posts: 78

Thanks for the all reply. I have just come off the phone with TomTom. They say sorry but they broke it with the latest firmware update. A fix will come out in a "couple of week". Least they know about it and it is not my Blackberry. They did say they had a "work around" for it which they will email me out. If i can't wait.

Andy_P · Posted: Wed Jan 28, 2009 6:32 pm Post subject:

Please pass on details of the "workround", if you get one!!

madhatter · Regular Visitor Joined: Jun 22, 2005 Posts: 78

The site will not let me post it says i'm trying to post html codes..Tried pm ing you and said the same send me. pm me with your email and i will send it.

Andy_P · Posted: Wed Jan 28, 2009 7:04 pm Post subject:

Done.
I'll see if I can get it up here too.

Andy_P · Posted: Wed Jan 28, 2009 10:12 pm Post subject:

"madhatter" has kindly forwarded the workround that TomTom sent him.

It's not terribly technical, basically just manually creating a text file:

mikealder · Posted: Wed Jan 28, 2009 10:26 pm Post subject:

itaylort · Occasional Visitor Joined: Apr 09, 2006 Posts: 30

The soreadsheet version i downloaded yesterday was ok but hidden column f had no "," placed in after ther first row. this ommision made the entries not show up in the device.

Once i populated the fields correctly it worked fine.

Dont know who to report it to to get the donload version corrected.

Any Ideas

Ian

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