| View previous topic :: View next topic |
| Author |
Message |
tc88
Occasional Visitor
Joined: Mar 22, 2008
Posts: 10
Location: East Sussex, UK
|
 Posted: Sat Sep 13, 2008 3:39 pm Post subject: New downloaded database not recognised |
 |
|
I have just downloaded a new speed camera database file and loaded it to my PDA and it is not being recognised. To check I reloaded my old file and everything is OK, any ideas please.
PDA: Mio P550
Satnav Software: Mapfactor v.7.2.41
Database files: old: speedcam0801.mca (works OK) new: speedcam.mca (no good) |
|
| Back to top |
|
 |
Andy_P
Pocket GPS Moderator
Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London
|
| Posted: Mon Sep 15, 2008 1:47 pm Post subject: |
|
|
No one able to help this guy out?
I know nothing about Mios, so all I can suggest is to try downloading again? |
|
| Back to top |
|
|
Darren
Frequent Visitor
Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK
|
| Posted: Mon Sep 15, 2008 2:10 pm Post subject: |
|
|
I've posted a link in the Mio forum asking if any Mio users can assist.
_________________
Darren Griffin |
|
| Back to top |
|
|
tc88
Occasional Visitor
Joined: Mar 22, 2008
Posts: 10
Location: East Sussex, UK
|
| Posted: Wed Sep 17, 2008 10:43 pm Post subject: |
|
|
I appreciate those that have tried to help, however, how do I actually contact the people that took my money when subscribing to pocketgpsworld.com. There has only been one updated database this year for the Mapfactor satnav software I run on the Mio and I cant get that to work. The only backup seems to come from the assistance of people on this forum whom I assume are unpaid.
Not exactly good value so far, I doubt I will be re-subscribing.  |
|
| Back to top |
|
|
Darren
Frequent Visitor
Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK
|
| Posted: Thu Sep 18, 2008 8:00 am Post subject: |
|
|
| tc88 wrote: | | I appreciate those that have tried to help, however, how do I actually contact the people that took my money when subscribing to pocketgpsworld.com. |
There is a Contact PocketGPS link on the left of every page on this site. You can also send an email to subscriptions AT pocketgpsworld.com .
| Quote: | There has only been one updated database this year for the Mapfactor satnav software I run on the Mio and I cant get that to work. The only backup seems to come from the assistance of people on this forum whom I assume are unpaid.
Not exactly good value so far, I doubt I will be re-subscribing. |
The database is updated as a minimum once per month and most often twice. Looking at your account I see you have downloaded in Mar, May, Jun & Sept and each were different releases so I'm not sure why you think there has been only one.
I don't have a Mio myself but will endeavour to find out why the latest release is an issue. Have you tried re-downloading the database?
This website is based around forum based support. With a quarter of a million members it would be near impossible to do otherwise, there are only four of us after all! Your software is not widely used hence the lack of support, for other products you would have had a solution within minutes.
_________________
Darren Griffin |
|
| Back to top |
|
|
tc88
Occasional Visitor
Joined: Mar 22, 2008
Posts: 10
Location: East Sussex, UK
|
| Posted: Tue Sep 23, 2008 10:16 am Post subject: |
|
|
| Darren wrote: |
There is a Contact PocketGPS link on the left of every page on this site. You can also send an email to subscriptions AT pocketgpsworld.com .
|
I accept your point and I should have looked further, my mistake was clicking on 'Database Help' and expecting a more obvious email link. 
| Darren wrote: | | The database is updated as a minimum once per month and most often twice. Looking at your account I see you have downloaded in Mar, May, Jun & Sept and each were different releases so I'm not sure why you think there has been only one. |
I did download when you said but once extracted the files had the same name 'speedcam0801.mca' on each occasion except Sept which was 'speedcam.mca', I think I can be excused in assuming the May and June content was the same as the Mar download. The Sept download is the one that doesn't work.
Also on the Database Camera page this is written:
'The Garmin GPSR is now up to date (3.22pm, 15 Sep 08)
The NavigationMaster database is currently 5.113 (13th Nov 07)
The MapFactor/Directions database is currently 5.124 (18th Dec 07)', to me this suggests there has been only one usable download this year. The only file that Mapfactor uses is the one with '.mca' extension, all the others superfluous.
| Darren wrote: | | Have you tried re-downloading the database? |
I will try again and post the result.
| Darren wrote: | | Your software is not widely used hence the lack of support, for other products you would have had a solution within minutes. |
This is becoming obvious to me now and I will have to consider changing to more popular software or buying a dedicated satnav system. |
|
| Back to top |
|
|
Darren
Frequent Visitor
Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK
|
| Posted: Tue Sep 23, 2008 10:23 am Post subject: |
|
|
Hi,
My apologies, our database is converted by the manufacturer into the specific format, our database admin is away on holiday so I am unable to answer the specifics about versions and releases.
However, given the issues you have experienced I'm happy to offer you a 12mth extension to your current subscription free of charge, you can then use that with any other supported system you may subsequently purchase?
I can re-assure you that for the mainstream product lines we are able to be very much more proactive with support on all issues!
_________________
Darren Griffin |
|
| Back to top |
|
|
|
![]() Posted: Today Post subject: Pocket GPS Advertising |
|
|
We see you’re using an ad-blocker. We’re fine with that and won’t stop you visiting the site.
Have you considered making a donation towards website running costs?. Or you could disable your ad-blocker for this site. We think you’ll find our adverts are not overbearing!
|
|
| Back to top |
|
|
|
Forum FAQ
Search
Usergroups
Profile
Log in for private messages
Log in
