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Andy_P
Pocket GPS Moderator
Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London
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 Posted: Fri May 09, 2008 2:46 pm Post subject: |
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| mjdj1689 wrote: |
yes i did buy the 930 with v800 maps and i was told I could not have the v805 maps so I did buy them and all it has on there is western europe after looking just now. |
They have told a few people that the v8 maps are not included in the Latest Map Guarantee scheme....
I think you should point out to them the wording of their own press release on the launch of the x30 models in the UK.
http://www.tomtom.com/news/category.php?ID=4&NID=518&Language=1
| Quote: | The new TomTom GOx30 series features the latest in navigation with a host of navigation technologies and content:
{snip}
• Latest map guarantee so users can download the latest map within the first 30 days of use, should a new version be released during that time. |
Seems pretty clear to me that they should refund your money! |
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mjdj1689
Regular Visitor
Joined: Mar 03, 2006
Posts: 132
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| Posted: Fri May 09, 2008 5:20 pm Post subject: |
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I got a very rude women from tomtom on the phone she is saying that the map that i brought was the lastest version on my tomtom , you only get a free update if the map has come out after that date you brought your tomtom. ie as I got mine last wek that was the lastest map out then. and the 30 day upgrade does not count.
It only counts say if I got a tomtom today that does have the old maps v800 and I can get an upgrade to v805 within 30 days. |
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Andy_P
Pocket GPS Moderator
Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London
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| Posted: Fri May 09, 2008 5:31 pm Post subject: |
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Not true at all. Get back on the phone to them and ask to speak to a supervisor.
Tell them to look at the definition on their own support pages HERE
| Quote: | | TomTom provides you with the latest map pre-installed on your new device. On top of that, if a newer map is available within 30 days from when you start using your device, you are entitled to one free map download. You can check if there is a new map version available as many times as you like within this period. |
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mjdj1689
Regular Visitor
Joined: Mar 03, 2006
Posts: 132
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| Posted: Fri May 09, 2008 7:51 pm Post subject: |
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Just got this email from tomtom
Thank you for contacting TomTom Customer Support with regards to your map
Your reference for your query is xxxxxx-xxxxxxx.
After speaking to my supervisor we cannot offer you a refund due to the fact that you have already downloaded the map, thus breaking the seal, however as an exception we would like to offer you the next map release for free. Western Europe.
With Best Regards
The TomTom Customer Support Team
So you only do get Western Europe at least this is something as long as they remember when the next maps are due. |
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dhn
Frequent Visitor
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Joined: Oct 08, 2007
Posts: 2544
Location: Toronto CANADA
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| Posted: Fri May 09, 2008 8:01 pm Post subject: |
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You may want to check this post just made by a NA user in a similar situation and compare the resonse you got with what he got in NA:
http://www.gpsreview.net/forums/viewtopic.php?t=5841
It's the post of 2:44 pm today, Friday. |
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badgerdid
Occasional Visitor
Joined: Dec 08, 2005
Posts: 41
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| Posted: Sun May 11, 2008 11:07 pm Post subject: Mapquest |
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Just to go back to original post, it seems mapquest use navteq for there data, google uses teleatlas, and the roads show corect on there.
http://www.mapquest.co.uk/mq/home.do
If you need to compare a road on your tomtom map with navteq then you can on this site, thus seeing how upto date it is.
It does seem to me that navteq are more upto date.
Anyone know who uses navteq maps? the new igo 8? |
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