Refund of ViaMichelin update subscription

Allan_whoops · Frequent Visitor Joined: Feb 18, 2006 Posts: 369

I've just received an email about this. Bizarrely they want to credit my bank account rather than the credit card used (which one would expect) and worse, wish me to post details of said account. A word with their support is now on the agenda.

Bertie100 · Regular Visitor Joined: Aug 05, 2007 Posts: 112

PaulB2005 · Posted: Tue Mar 25, 2008 1:49 pm Post subject:

If all they want is your Name, Sort Code and Account Number then it's no different to sending a cheque in the post.

PaulB2005 · Posted: Tue Mar 25, 2008 2:01 pm Post subject:

Although i would have expected a card refund rather than a bank transfer.

M8TJT · Posted: Tue Mar 25, 2008 4:18 pm Post subject:

Could this be a phishing attempt by someone?
I would be extremely suspicious about giving anybody my bank details.

Darren · Posted: Tue Mar 25, 2008 5:13 pm Post subject:

I too would be very careful here, insist they refund your credit card.
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Darren Griffin

archie159 · Occasional Visitor Joined: Oct 11, 2006 Posts: 18

In most mainland European countries (or, at least, those I've worked in) the normal method of paying someone is to make a bank transfer - cheques don't even exist in many countries, and credit cards are often less used also. I've never heard of anyone worrying about the security aspects - you normally need much more than account number and sort code to do any damage. For some reason over here it is much less normal, and makes people suspicious. I would guess that viaMichelin are just using their normal repayment method, without realising that it would cause angst in the UK. They might need persuading to treat UK customers differently...

jonandmarkuk · Posted: Wed Mar 26, 2008 7:24 am Post subject:

I was unsure about it to begin with, but they are sending a letter in the post with a pre-paid envelope to return the information in so at least they are not wanting the information by e-mail (which would be a very bad idea).

I have no reason to believe that it's a dodgy e-mail at all, but maybe Stu (deepfour) would still have some contacts to verify?

PaulB2005 · Posted: Wed Mar 26, 2008 8:33 am Post subject:

jonandmarkuk · Posted: Wed Mar 26, 2008 8:47 am Post subject:

PaulB2005 · Posted: Wed Mar 26, 2008 8:55 am Post subject:

Skippy · Posted: Wed Mar 26, 2008 9:34 am Post subject:

Allan_whoops · Frequent Visitor Joined: Feb 18, 2006 Posts: 369

I spoke to someone yesterday and they said that this is how they have been advised to issue refunds. However, I am certain that the merchant's T&Cs for credit card transactions state that a refund must be issued against the card and not in cash.

Bertie100 · Regular Visitor Joined: Aug 05, 2007 Posts: 112

Has anyone received the refund letter yet?

jonandmarkuk · Posted: Fri Apr 04, 2008 8:16 am Post subject:

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