"Latest Map Guarantee" not working?

SatMonkey · Lifetime Member Joined: Nov 11, 2007 Posts: 45

I got a response to my ticket to say that they are aware of a problem with 720's and the new map and that it will be fixed soon.

garlonlarkyn · Occasional Visitor Joined: Nov 14, 2007 Posts: 6

HI
So i recieved an answer from them regarding my tomtom Xl Iberia coming with v675 maps and not beeing able to use last map guarantee. They say that i need i green card that should came in the box saying "free services" ok so i´ve checked their website and that doesn´t say that anywere.
So my resolution for this is to return this crap to the store

DennisN · Posted: Thu Nov 15, 2007 7:51 pm Post subject:

I've just had a thought. Idea

Anita and anybody else with GO720. When you use TT Home to operate your GO, what App version does it show? In TT Home, mine says ...
App 7.200 (8519/040301) OS:1000
But on my device running free it shows ...
App 7.210 (8555/071025) OS:2314.

I wonder if the refusal is due to the wrong App version showing in TT Home??

Anita here's your chance to prove you really are a programmer - how about you worm your way inside TT Home to find out where that is stored and how to change it?
_________________
Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

rjgreaves · Occasional Visitor Joined: Apr 07, 2006 Posts: 18

got this reply from tomtom:

mikealder · Posted: Thu Nov 15, 2007 9:24 pm Post subject:

Did you send this change in via text or Map Share? - I would think it was the manual method from the dates quoted, but changes to the map can take typically 18 months to filter through to an end product.

The issue with this junction is that the highways agency have also moved the roads in order to connect to the new circle, TeleAtlas will probably drive the new revised layout to ensure the map data is correct prior to updating the map, the submissions we send in of a new junction such as this using MapShare or manual text descriptions just act as a marker that something is different in reality from the map version in use. Who knows when the map will contain the correct layout for that specific location.

I could drive it and datalog the new layout with some very high accuracy GPS kit but I doubt TA or TT would use the data

How many hours did I spend in traffic while they re-constructed the junction? - Being local know doubt you will understand what I mean, doesn't the 30MPH speed limit warning for the first stretch of this road annoy you when you turn off the A583 - Mike

Anita · Posted: Thu Nov 15, 2007 9:57 pm Post subject:

DennisN · Posted: Thu Nov 15, 2007 10:10 pm Post subject:

Here's the latest answer for me tonight ...

xda · Posted: Fri Nov 16, 2007 1:17 am Post subject:

Here's my response about the upgrade problem.
Quote:

Response (Tim R. (UK)) 15/11/2007 08.28 AM
Dear Mr *****,

Thank you for contacting TomTom Customer Support.

You can check this in TomTom HOME 2 and this no longer requires the map check code.

Checking in TomTom HOME 2 is easy:

1. Make sure you have the latest version of TomTom HOME 2 installed on your computer

2. Connect your device to your computer

3. In the 'File' menu click 'Use Latest Map Guarantee'. NOTE: if this option is not shown then your device already has the latest map.

You can check as many times as you like within 30 days from the date you first use your TomTom device.

With Best Regards,

The TomTom Customer Support Team

To which I replied:

Customer (Graham *****) 15/11/2007 01.25 PM
This does not answer the question.
1. I have the latest version of Home 2 installed.
2. Use latest Map Guarantee IS SHOWN thus indicating that I DON'T have the latest map. (As stated in your answer no.3)
Home 2 then tells me I have the latest maps.
Yet I see numerous posts in Pocketgpsworld from users of the Go720 who purchased their Go 720's when they were first shipped and have been able to upgrade their maps via home 2.
The fact that a later version is shown on your web site is a clear indication that there is a later version.

This was their reply to the above.

Response (Tim R. (UK)) 15/11/2007 02.42 PM
Dear Mr *****

We would like to thank you for your message to TomTom Customer Support.

Please contact us by using the telephone number given below:

Tel: 0845 161 0009

You can reach us on this number Monday - Friday between 08.00 and 18.30 UK time.

Our Contact details can also be found on our website at:-
http://www.tomtom.com/368

Please ensure that you have made a backup of your TomTom, to find out how, please take a look at :- http://www.tomtom.com/3171
Also, please ensure that you are by a computer and that you have all of your TomTom Accessories with you.

When you call us, please quote the Reference Number of this email communication:- 071111-000098

With Best Regards,

TomTom Customer Support Team

Will see what happens when I call them.

This would seem to be a problem with either Home 2 which according to them should only give you the upgrade option IF YOU DON'T have the latest maps or their system saying you have when Home 2 is saying you haven't.
_________________
Graham.
TT Go720, App:9.510(1234792.1) OS:842337
GPS: V1.20, Boot: 5.5279, Home: V2.9.5.3093
Map: Europe V910.4892
Map: Europe_Truck V870.3421, Kingston 8GB SD
Nokia 925 Windows 8

Hartsa · Posted: Fri Nov 16, 2007 6:37 am Post subject:

If you report the problem by email or you report same problem afterwards by phone, how the situation is different? Is there a beef by phone?
The TomTom Support has totally missed the ball. The Latest map guarentee doesn't work and somebody in the development cannot accept this.
I have now reported two weeks about this with same reference, still waiting a resolution.

They could finally approve this failure of operation and offer to download the latest map from their site free to all Go720 users. Clean and easy way to get satisfied customers. Most of these customers has bougth their device before the price drop.
_________________
Harry (TT GO720T)

SatMonkey · Lifetime Member Joined: Nov 11, 2007 Posts: 45

Guys,

The 1st Line Support Guy "Jeff F. (UK)" is aware of the problem with the 720 and the map Map Guarantee - 2nd Line Support is aware that it's broken.

Suggest that you guys get hold of "Jeff F. (UK)" as he aware of the problem.

iyad · Posted: Fri Nov 16, 2007 8:55 am Post subject:

compost · Occasional Visitor Joined: Apr 18, 2006 Posts: 21

I've had the same problems in trying to download v7.10 of WE map for my GO720. I raised a ticket with TomTom Support and got the following reply:

Thank you for contacting TomTom Customer Support

The map that will be offered to 720 users through the latest map guarantee is not
currently available. Once it is available you will be able to download it through
Home.

With Best Regards

The TomTom Customer Support Team

It seems that we'll have to wait and see.........................

It still doesn't explain why some usrs have been able to update to v7.10 maps via Home already.

Andy_P · Posted: Fri Nov 16, 2007 10:52 am Post subject:

falkirk81 · Posted: Fri Nov 16, 2007 11:15 am Post subject:

Whichever tech support person mentioned that the latest map guarantee option doesnt appear if you already have the latest map is talking rubbish. Ive got the latest v7.10 map using the latest map guarantee and whenever i connect my tt up to home, the option to check for the latest map is always available. Although I have the latest map, i still have the option to check again! Maybe its only there during the first 30days tho, coz my tt isnt 30days old yet. Thought this might help someone whos in a wrangle with tt customer support at the mo Smile

_________________
Tomtom GO 1005 LIVE

iPhone 12

DennisN · Posted: Fri Nov 16, 2007 11:33 am Post subject:

You know, I think Jeff F. must have got it wrong. This is what John G. has just sent me in relation to one of my GO720s (pardon me whilst I go off to determine which one, I'm currently raising the new map guarantee subject on behalf of three GO720s and I'm getting a bit confused)....

	PocketGPS
	Web