GO700 problems

[richard53]

I've had a GO700 for over a year and have had nothing but problems with it. It does a variety of tricks, from refusing to turn on, to hanging on the screen with the pointing finger, to switching itself off during a route (and losing ALL my favourites at the same time), to losing all its maps in the middle of a French holiday. I haven't used it often (say once every 2 months), so it has probably let me down 50% of the time I have used it. Each time has been a holiday or long trip where it has really mattered that the TT was working correctly.

I have found the customer service through the website really poor, taking ages to respond to an email query and never explaining what is happening. The 700 has now been back to TomTom THREE times for repair. Each time it has been sent back to me (no apology, no explanation of what was wrong or what was done) and it has failed again within a couple of weeks. I have had more time without it than with it. The real hassle is that every time it goes back to the factory, I lose all the favourites I have saved - including about ten priceless gems in Italy that I will now probably never find again.

At last I think TT may be about to give me a replacement, as I have been asking for over the last 12 months, so it may not be an issue for much longer (unless the 720 is as crappy as the 700).

Flaky product, lousy customer support, incompetent technicians - hardly a great recommendation. When it's working, the TT is brilliant.

I wondered if anyone else has had any similar experiences, or if anyone could offer any explanation. I suspect that the HDD is not robust enough for the application but I don't have the technical knowledge to state this with certainty.

[FazerUK]

If you leave there for weeks at a time, you will get problem, but in the first 12 months, if stuff like that was happening for me I would of taken it back the shop and get my money back, as if its over 12 months now you maybe too late, unless you can prove you had problems before
_________________
TomTom Go 700,
with External Antenna, External Mike
App v7.160, OS:2324, GPS v1.21, Boot 5.4201
Western_Europe-Map v650.1127

[Darren]

You can also exclude any generic issues with the hard disc as there are many more 700 users who have no such issues.

What the cause is I cannot say but I would not have persisted with such a problematic unit, lets hope TomTom come through for you.
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Darren Griffin

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