Success With TOMTOM

rjm2k · Occasional Visitor Joined: Nov 15, 2003 Posts: 34

After reading about it here I managed to get a free upgrade to the new maps too, bought my tomtom 27th April.

Noman · Occasional Visitor Joined: May 15, 2007 Posts: 8

I asked a very polite question about very outdated maps in a unit baught one week ago The content of the reply I got was " don't bother, no chance, go F**k yourself. I got the answer in my native language (Swedish). I would have prefered Urdu because now I'm so disappointed Sad

Congratulations to all of you who has got better response.

HRC99 · Occasional Visitor Joined: May 05, 2007 Posts: 9

I rang them up today and they told me it will be passed on to someone who will issue me with a new map.

Fingers crossed!

HairyBoy · Occasional Visitor Joined: May 20, 2005 Posts: 34

I had to raise 3 seperate 'tickets' via the support section of their website. They delayed and then ignored one, told me to get stuffed with another and then I finally got my free map upgrade at the 3rd time of asking.

Make sure you give them the serial no. off your unit, the product code (from the credit card supplied with the unit) and a scanned receipt prooving date of purchase. If you don't provide this detail, they'll ask you for it to delay so make sure to provide everything in your first 'ticket'.

Keep at them by creating fresh, repeat, tickets until they give you your upgrade.

My Go was purchased on 28th April for information.

Good Luck !

Das_EEjit · Occasional Visitor Joined: May 06, 2007 Posts: 11

I purchased a One Regional a few weeks ago. I conted TomTom via the web site about the maps and got a request for the product code and proof of purchase.

Sent a scanned copy of my receipt and the product ocde of the card in the box.

I got a message earlier today saying they have added the upgraded maps to my account, sure enough, there it is

I'd forget about the response in 24 hours though.

All I have to do now is figure out how to get everythiong onto the new DS card I've just bought. Oh what fun

Regards
Steve

b1g_al · Occasional Visitor Joined: Feb 28, 2006 Posts: 8

I bought my GO700 on 20th april a few days after the new maps came out. I saw this thread and contacted tomtom. here is their reply.

"The TomTom devices you purchased is not a new device, it is a refurbished device. The TomTom devices are sold pre-installed with the latest maps available at the time they are manufactured. Unfortunately, we are not able to process your request for an updated map."

I think i will keep trying as all the other units in this thread fall into the mentioned category.

this will be my 3rd email so heres hoping it works for me too. Smile

Andy_P · Posted: Thu May 24, 2007 4:08 pm Post subject:

Erm... no they don't. They are all NEW x10 series or ONE models. If you've bought a second-hand Go700, there's no way they will give you a new map.

andydigital44 · Regular Visitor Joined: Mar 29, 2005 Posts: 193

b1g_al · Occasional Visitor Joined: Feb 28, 2006 Posts: 8

So an argument that they "refubished the unit and as such reprogramed it to ensure correct function and content" would'nt fly then. :D

andydigital44 · Regular Visitor Joined: Mar 29, 2005 Posts: 193

Not at all.

DennisN · Posted: Thu May 24, 2007 7:27 pm Post subject:

Ah, me!! On 15th May I got through the support maze to eventually write TT a polite request - that on 17th April, Invoice NO xx, Order No xx, I had purchased downloads of Western Europe map for my GO710 and Western & Central Europe for my GO700. I explained that I didn't know that the two maps were actually different, I just thought they called them differently, had different file size and slightly different prices because the two devices were different, one being SD card, the other Hard Disk. I had now found out that the maps are different, that if I had known at the time I would have very happily paid the higher price (£6 dearer) for the W&CE map to load on the GO710. Therefore, would it be possible for me to give them another £6 to download it and delete the WE map please?

They have agreed to think about it, but have not yet agreed to do it. I am trapped in a merry go round of them saying I need to open another account if I have two devices. Apparently I need to set up another account with a different e-mail address to register my "other" device. I have explained that although I own two TTs, there's only one of me, I have only one computer, only one ISP, only one e-mail address.

Is it me? I mean, why would I buy two maps for only one device? (I'm not talking regional maps here). I've paid for the devices AND the maps, who cares which device I have them on, so long as I don't abuse them by having ONE map on more than one device? I have no desire to do that - I hate piracy fervently. I DO desire to pay TT another £6 to exchange my lesser map. Sad

_________________
Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

andydigital44 · Regular Visitor Joined: Mar 29, 2005 Posts: 193

You probably wont be able to download the new map with Home if you only have one account. Get yourself a free email account with Gmail or Hotmail if you need another email address.

DennisN · Posted: Thu May 24, 2007 9:09 pm Post subject:

HRC99 · Occasional Visitor Joined: May 05, 2007 Posts: 9

HairyBoy · Occasional Visitor Joined: May 20, 2005 Posts: 34

[quote="HRC99Now the question is do I actually want to install the new map after all the things I read about it! Confused

[/quote]

HRC99,

One option is to copy your existing card to a new card (so you now have identical cards with your current maps on them).

Then you can install your new maps to one card and try it safe in the knowledge you have the old maps on your backup card incase you want to 'go back' to the old maps.

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