Costco navman 530 & n20 question,

portman · Posted: Thu Nov 16, 2006 11:46 pm Post subject:

Same problem with the sound, muffled at best then distorted at the higher volume, even resorted to american female voice which is less distorted, my garmin i3 much better. The camera alert is dire too! But you can change that. Found that the garmin csv camera files work fine on it though, so i guess all the garmin poi's will work too from mafts site below which is in one handy download.

http://www.MaFt.co.uk/garmin/download.htm
Garmin POI's
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Samsung Mega
Tomtom 500

Rux · Occasional Visitor Joined: Feb 23, 2007 Posts: 4

I got an N20 from Costco as well and was well pleased until I purchased a Speed camera subscription from Navman and then tried to update the unit. The website took my money ok but Smart St refuses to allow me to access the updates - all I get is an "ActivationShell.exe" error.
Despite loads of calls to Navman they cannot fix the problem and have no idea when they might have a fix. I am running XP pro on a Dell and even with firewalls disabled and multiple software reloads It still won't work. I tried the cd in another computer and I got a warning "Malicious code found" At least Navman finally replied to my email to say they could no longer help - fat lot of good that is - anyone else out there found a fix or even had the same problem??

Gee-Pee · Posted: Fri Feb 23, 2007 7:46 pm Post subject: Re: Costco N20 and Smart ST

Rux · Occasional Visitor Joined: Feb 23, 2007 Posts: 4

Thanks for the advice, yes they have offered to refund the subscription cost and also suggested I can take the unit back and no doubt Costco will give me the money back because they have a very good service and returns policy but what I really want is for the thing to work. I bought it in a one off special deal so wont get enough money back to buy another one!
My PC is off the shelf and I don't see why it should be such a problem.
Navman have told me that I am not the only person with this fault so someone out there must have some ideas.
Thanks anyway
cheers

Rux · Occasional Visitor Joined: Feb 23, 2007 Posts: 4

You will be pleased to know that the latest McAfee security center update has fixed the "ActivationShell.exe" problem automatically.
The MCAfee upgrade was released today and configures automatically.

I have updated the software on my N20.

I have also tried to update my safety camera subscription but it states that there are no updates available - either they already uploaded during the software upload or Navman have not released an update since October 2006.

Either way I asked for my subscription to be extended by three months to JUNE 2008 from March 2008 to take into account the period during which there was no fix available. (This was already agreed verbally)

I also suggested they might like to inform your boffins in New Zealand that the fix to their problem lays with a McAfee upgrade.

I would like to claim the reward for finding a solution to this problem as Navman have failed to do so in the last 5 months especially in the light of the amount of time and effort I have expended in talking to the service agents and loading / unloading software - do you think I will have much luck?

If the speed camers have not been updated for 5 months I think a subscription from Navman is a waste of money!!! :D

robertn · Frequent Visitor Joined: Feb 06, 2005 Posts: 564

Who are you going to ask for the reward? I think it would be a bit rude to expect Navman to pay for a problem caused by McAfee. Surely the responsible party - McAfee, should be footing the bill for the problems they cause.

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