About To Throw My GO700 At The Wall IT WON'T UPDATE!!!

RQ · Posted: Tue Jan 02, 2007 11:39 pm Post subject:

Mark,

The thread that DennisN found is exactly the thing to do. I could not connect from the middle of October but then yesterday I found the answer provided by a very nice chap called Malcolm.

Fingers crossed you have the same problem and the solution works.

Best of luck and ...you beat me to the answer DennisN

Regards

nickn5 · Posted: Wed Jan 03, 2007 12:07 am Post subject:

Just in case it helps, I found I could not get TomTom Home to connect to my device or login to the TomTom site, despite disabling firewall, trying various routers, etc. UNTIL.... I uninstalled Kerio Personal Firewall from my computer (and I mean remove, not just disable). Now it works fine (and I use Sygate... Wink

)

Of course if you're not using Kerio Firewall then my solution won't help. Confused

N.

Hirvevarra · Posted: Wed Jan 03, 2007 12:34 am Post subject:

markpenniston · Occasional Visitor Joined: Apr 08, 2006 Posts: 13

This is turning into a debate now.

I have now updated to 6.520 but still getting the original message on Home ' i do not have the required component'. This means that no updates can be installed by Home. I wanted this to work because i wanted to be kept up to date and have the GPS fix installed.

Thanks for help already given. It is greatly appreciated.

Oldboy · Posted: Wed Jan 03, 2007 7:57 pm Post subject:

' i do not have the required component' means the additional File that is needed to have a Virtual TT on your PC.

If you Click on My GO, or My Device, (under More) it should come up with that message and give you the Option to Download and Install it.

This should have no bearing on your ability to connect to the TT Website.

In both cases the Login Details need to be the same as those you used when using the TT Site. Use the File | Login Menu at the top of the Screen, to make sure that the details are correct.

Also under Device | Change Device check that Change Target Device is looking for the correct Device.
_________________
Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120

markpenniston · Occasional Visitor Joined: Apr 08, 2006 Posts: 13

Hi Oldboy.

Thanks for the info. I tried what u said and clicked My Go. It gave me that message and told me to click login. When i do this it just comes up with that error. I could not see any download options

Is there anywhere i can check my username/email address within Home?

How does it know my login details?

Can this be a problem with my pc? I have uninstalled Home and Cleaned registry files.

Thanks

Oldboy · Posted: Wed Jan 03, 2007 10:35 pm Post subject:

RQ · Posted: Thu Jan 04, 2007 12:41 am Post subject:

Mark,

In your original post you included the configuration information. The second block of data - "Home info" shows that there is no loaded DLL file. This is, I believe, the file that you have not got and the one you need. The one I have for my 700 is a file called "6-520-7690-2.dll"

On my computer this is located in the tomtom/home/navigator dlls sub-directory.

Have a look in your sub-directory and see if the file is there.

It may be possible to download the file from the TT website - I don't know. Neither I am sure whether it is the done thing for me to send you the file directly - I know a moderator or someone will let us know.

Regards

Richard

markpenniston · Occasional Visitor Joined: Apr 08, 2006 Posts: 13

Thanks every1 for your help.

I have looked for that file on my pc and cant find it.

I think i need to change the email and password in Home, but it doesnt give me the option to.

If i cant get this done i will give up.

Thanks again.

Oldboy · Posted: Thu Jan 04, 2007 8:36 pm Post subject:

Hirvevarra · Posted: Thu Jan 04, 2007 8:37 pm Post subject:

You can do this by visiting the PLUS Services page on TT website. After login, you can amend you account from Profile.

Use browser not HOME.

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