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TuurG
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Joined: Nov 23, 2004
Posts: 454
Location: Haarlem, The Netherlands
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 Posted: Thu Oct 05, 2006 11:53 pm Post subject: |
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| titanflux wrote: |
Home though, is supposed to be compatible with all modern versions of Windows according to tomtom. |
well, with all official modern versions of Windows, not beta's...
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GO1005
MGC GT 1968
MGB Cabrio 1973 |
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swfmille
Occasional Visitor
Joined: Apr 09, 2006
Posts: 1
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| Posted: Sun Oct 08, 2006 11:59 am Post subject: Tomtom PC software |
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Just picked up on this thread. I have exactly the same problem. I connect my 910 to the computer and it beeps as if connected, the screen on my TomTom has a cross on for a few seconds and the normal things happen. I then go to turn on my Tomtom on the PC screen and there is no red button to press, so I cannot turn it on. it worked before the last PC upgrade.
This is a major problem as it is now currently impossible to upgrade the software on my Tomtom from the 6.110 it is on to the latest. |
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kentvilla
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Joined: Sep 06, 2006
Posts: 22
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| Posted: Tue Oct 10, 2006 5:27 pm Post subject: |
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| I am having the exact same problem with my TT one i get a message in red saying i do not have the coponnent needed to run this programe please log on and TT home will automatically down load it for you but i cant log on it wont let me and i cant click on the red writing either. If i click on the TT home icon i get a message saying i am not using a compatable tom tom. even though it is my TTone picture on the screen. I have uninstalled and installed many times but still the same thing and like the rest of you i can back up files and replace them but thats it. Can anyone help??????? |
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Oldboy
Pocket GPS Moderator
Joined: Dec 08, 2004
Posts: 10642
Location: Suffolk, UK
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| Posted: Tue Oct 10, 2006 8:33 pm Post subject: |
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| kentvilla wrote: | | .. please log on and TT home will automatically down load it for you but i cant log on |
What happens when you click the Login Icon?
In the Program Files/TomTomHOME Folder there will be a ServerError.txt File. What does this say?
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Richard
TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120 |
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kentvilla
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Joined: Sep 06, 2006
Posts: 22
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| Posted: Wed Oct 11, 2006 10:32 am Post subject: |
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| When i click the log in icon it turns blue for a split second then back to a grey colour. |
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Oldboy
Pocket GPS Moderator
Joined: Dec 08, 2004
Posts: 10642
Location: Suffolk, UK
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| Posted: Wed Oct 11, 2006 6:53 pm Post subject: |
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| kentvilla wrote: | | When i click the log in icon it turns blue for a split second then back to a grey colour. |
Are you connected to the Internet at this point?
That Login connects you to your Registered Account with TT. It then knows which component it needs to Download.
If the same happens when you are connected, it probably means that your Firewall is blocking HOME.
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Richard
TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120 |
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sixonenine
Occasional Visitor
Joined: Aug 04, 2006
Posts: 13
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| Posted: Thu Oct 12, 2006 1:53 pm Post subject: |
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different 'Home' issue...
Not much of a problem 'cos I aint gonna buy the latst maps, or subscribe to Tomtoms traffic service - but when I click on 'em (in Home) i just get the "The communication with the server was lostt while the server was sending information" error. I'm logged in, and everyhitng else seems to work fine. But this..... anyone with the same problem? Cheers [619] |
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kentvilla
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Joined: Sep 06, 2006
Posts: 22
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| Posted: Mon Oct 16, 2006 10:06 am Post subject: |
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| Yes i am connected to in the internet when i do this |
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jimbo-the-skip
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Joined: Jan 16, 2006
Posts: 2
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| Posted: Fri Oct 27, 2006 10:55 pm Post subject: |
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I am also having a problem loggin on to TomTom Home.
I have had a look at the Server Error File as suggested. This is the last entry:-
SERVER ERROR (Fri Oct 27 21:10:05 2006):
connection error
Request: ServiceDiscoveryRequest. Reply: ServiceDiscoveryReply
Server: "sweet.tomtom.com". Path: "/cens/sweet/sd/"
Can anybody help? |
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timber
Frequent Visitor
Joined: Jan 18, 2006
Posts: 422
Location: Wild and Windy SW Scotland UK
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| Posted: Fri Oct 27, 2006 11:12 pm Post subject: |
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| jimbo-the-skip wrote: | I am also having a problem loggin on to TomTom Home.
I have had a look at the Server Error File as suggested. This is the last entry:-
SERVER ERROR (Fri Oct 27 21:10:05 2006):
connection error
Request: ServiceDiscoveryRequest. Reply: ServiceDiscoveryReply
Server: "sweet.tomtom.com". Path: "/cens/sweet/sd/"
Can anybody help? |
 to the forum
I have the same problem and posted a similar message earlier this month after extensive checks on firewall/wireless router and a whole host of other red herrings the cause of the error is down to my isp Talktalk (2mb Broadband) i know someone else was having the same problem on BT
try the following do you get to the help page if you don't then the isp is not allowing connection http://sweet.tomtom.com/help i have raised a support request after 10 days not even an aknowledgement.
My solution is to connect via modem using 0825 number to isp UK2, home connects no bother  . |
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jimbo-the-skip
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Joined: Jan 16, 2006
Posts: 2
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| Posted: Fri Oct 27, 2006 11:40 pm Post subject: |
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Thank you for your swift response.
I have tried the link in your message to the help page and it won't connect.
I am on Wanadoo Broadband, I will also raise the issue with TomTom Support. |
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