Am I Going Mad?!?!?

[trevf]

I have been e-mailing Garmin regarding the problems that I have been experiencing on my i3 (Namely Screen Lag and Slow Refreshes) and thought I was making progress... Until now!!!

Garmin have suggested that I return my Unit as they have not had these problems experienced by any other user...

Now either I am going mad or they are telling porkies.

If you have had a problem on any Firmwares 2.9, 3.0 or 3.1 and have reported it to Garmin can you please post the FW you were using, the Problem you experienced and the name of the Garmin Rep who contacted you (or if you just got an automated reply the date you got it).

I will then feed thid information back to the Rep I am dealing with so he can then find out exactly how many people have been affected... yet again I am doing Garmins work for them.

Please keep this on topic.

Thanks Trev
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Garmin i3
Firmware 3.4

[trevf]

I will start this off.

In F/W 2.9, 3.0 and 3.10 I have experienced Screen Lags, Slow Refreshes and Random Zooming in Map Mode. This has been reported to Garmin and Luke Razack, Customer Support and Ollie Stone
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Garmin i3
Firmware 3.4

[zogman]

hold on a mo.....some firmwares have worked for some people and not for others...you can generalise but you wont get a difinitive answer....i'm still using version 2.7 and am quite happy with it, others who used it found problems.....
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[trevf]

[Skippy]

[trevf]

[PaulB2005]

I reported white screen problems and screen lag to Phil Elliott at Garmin for both the 2.9 and 3.0 FW around the 20th April 2006. I haven't bothered with the 3.10 FW...

[matb]

reported stuttery screen refreshes, white screen and total freeze to alastair ingason first week or so in april.
this was with 2.9 only.

have not bothered with 3.0 or 3.1

[trevf]

Thanks guys, I have passed this on. Any more, keep them coming.
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Garmin i3
Firmware 3.4

[matb]

out of interest this is the email address i used when i contacted garmin.
i did get replies.

http://www.garmin.com/contactUs/techSupport.jsp

i have asked for it to be placed as a sticky so that we are all using the same and not "hunting" for an address.

hope this is helpful

[trevf]

[matb]

[trevf]

[matb]

my request for the email sticky is here.

http://www.pocketgpsworld.com/modules.php?name=Forums&file=viewtopic&t=40717

feel free to add your single poc but my concern is if your bloke goes we're knackered.

thoughts ?

[matb]

i emailed garmin at the start of the week with the links for the f/w 2.9, 3.0 +3.1 feedbacks from this site.

i also informed them that the 74492 registered users look forward to what they had to say.

during the email i made reference to beta 2.82 being possibly the best, and that they should consider rolling it out, as is, again as the latest f/w but with the poi's grouped.

likewise i requested that the legal screen time showing of +8secs was possibly to long and that switching to the map view straight after this maybe better than the where to, view map, settings page which could be brought up by pressing the back button.

rebecca ford has replied today saying she has passed my email onto the technicians.

will update you if/ when i get a reply.

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