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xander
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Joined: Jun 16, 2005
Posts: 32
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 Posted: Wed May 31, 2006 8:18 pm Post subject: Excellent Customer Service |
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| I sent my i3 back for repair under warranty - broken on/off button tab... I got it back within a week - with not only front casing replaced - but a completely new unit - as the service engineer noted that the unit took a long time to acquire satelites... Fanatastic - Thank you Garmin... |
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matb
Frequent Visitor
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Joined: Mar 20, 2006
Posts: 258
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| Posted: Wed May 31, 2006 11:07 pm Post subject: Re: Excellent Customer Service |
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| xander wrote: | | completely new unit - as the service engineer noted that the unit took a long time to acquire satelites. |
enlighten the madening crowd how long was it taking to got a lock then 
and the next questions that will come from the floor are:
were you using normal or waas
were you using an external aerial.
what f/w did you have loaded.
:D |
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CeeJay
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Joined: Jan 06, 2006
Posts: 360
Location: East Sussex
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| Posted: Thu Jun 01, 2006 1:39 am Post subject: |
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Hi to all.
xander.
Glad to hear you got sorted. Nice to hear something positive.
We normally only hear abouts faults and failures in these places.
Anyway, it made me breath a sigh of relief having just come over from the 'other side' (or was it the dark side?).
CeeJay |
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xander
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Joined: Jun 16, 2005
Posts: 32
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| Posted: Thu Jun 01, 2006 9:58 pm Post subject: |
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| Well i never managed to get satelite reception at home, but new one can (as does my Quest) - but I just but it down to being a cheaper unit. I do use an external ariel for my car (Renault Laguna) as it has a UV windscreen. The new unti came with f/w 2.7 |
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dougconran
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Joined: Oct 07, 2004
Posts: 175
Location: Bury St Edmunds, Suffolk
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| Posted: Fri Jun 02, 2006 12:19 am Post subject: |
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| CeeJay wrote: | Hi to all.
xander.
Glad to hear you got sorted. Nice to hear something positive.
We normally only hear abouts faults and failures in these places.
Anyway, it made me breath a sigh of relief having just come over from the 'other side' (or was it the dark side?).
CeeJay |
In general I would agree with your comment (Halfrauds springs to mind). However I've been reading this forum for several months now and there are a number of comments as to Garmin's excellent customer service (and none that I recall of bad service). In particular the whole business of updating from V7 to V8 maps and the cost-free way that it has been done I think reflects great credit on them.
As a result I'm a customer for life and would always recommend them |
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cantgetlost
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Joined: Nov 14, 2005
Posts: 291
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| Posted: Fri Jun 02, 2006 10:43 am Post subject: |
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I called Garmin re GTM 11 yesterday. VERY VERY helpful guy. He couldn't sort the reason for my problem hence my other post. But he tried his hardest and then it started working after the call only to stop later.
But could not fault the help offered! |
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