TT Say You are luck if TTN5 works! You have been warned!

Gadjet · Posted: Fri Jun 17, 2005 11:30 pm Post subject:

Try this, It worked for me with a Emtac BT GPS.

http://www.pocketgpsworld.com/modules.php?name=Forums&file=viewtopic&t=22721

Gadjet

alix776 · Posted: Sat Jun 18, 2005 8:33 am Post subject:

try the baud rate to 38400 when you use a bt receiver in other wired
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currently using aponia truck navigation on windows phone. Good bye IOS don't let the door hit you on the way out .

Oh the joys of being a courier.
device Lumia 950 xl

AntonValleyman · Occasional Visitor Joined: Jun 18, 2005 Posts: 3

I'm absolutely disgusted with the tone and content of TT's "helpdesk" attitude.

I work for a MAJOR American IT company working on a Government project here in the UK, and if I ever dared send out correspondence such as that which I've read on this thread, I would probably be fired - and with good cause.

What horrendous customer support. I can see their point related to only supporting TT-approved hardware as it is often the unknown variable in diagnosing issues which cannot be internally recreated. Though you'd think in the interests of their OWN profits they would build in basic support for even the most common third party products, as not everyone is a brand new customer and probably has used other products and hardware in the past. It's called basic idiot-proofing.

Whatever the reasons and the validity of the above related to their refusal to support third party GPS, it does NOT excuse the exceptionally poor customer service that I've read here. What happened to:

"We regret that you are experiencing issues with our product, however currently our software has only been compatibility-tested with our own GPS hardware. We are sorry but we are unable to conduct such testing using third party suppliers due to availability and financial restrictions" etc, etc. Not...

"You are not our customer related to GPS, you are our customer with the TT software. I will not be involved with any diagnosing of your issue with the third party GPS product. Get one of ours and see if the problem's still there."

What kind of customer awareness training did these jokers go on, if any???

Idiots!!!

Darren · Posted: Sat Jun 18, 2005 9:41 am Post subject:

Clearly the responses supplied bt TomTom's CS are derisable and indeed not true as TomTom does support GPS receivers that follow the NMEA standard. It has been extensively tested with a wide range of 3rd party receivers.

However the issues some people are experiencing appear to be particular combinations of PDA/GPS. TomTom's CS appear not to understand this a yet and TomTom need to urgently clarify this with their support staff.
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Darren Griffin

I_Need_Help · Regular Visitor Joined: Jul 25, 2004 Posts: 79

Does pocket GPS have any communications at a higher level within TT? If so can you bring this thread to their attention and point out the damage it doing to their reputation.

Darren · Posted: Sat Jun 18, 2005 9:54 am Post subject:

We have and we are Smile

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Darren Griffin

PaulBoy · Posted: Sat Jun 18, 2005 3:06 pm Post subject:

... once again PocketGPSWorld Forums reslove issues that others (TT) cannot!
I was directed to another thread about the Fortuna Clip On BT GPS where it was suggested changing from the XT setting ot the ST setting (I had given up & gone back to v3 btw & trying to get a refund from TT)
Here's a bit of my response in the other thread ...

raistlin295 · Occasional Visitor Joined: Jun 13, 2005 Posts: 28

SpeedCam · Posted: Wed Jun 22, 2005 10:51 pm Post subject:

Can anyone confirm if TT5 does support BT Sirf mode GPS units (Not just NMEA)

I have an Emtac that defaults to sirf mode and as yet have not been able to get it to work. It does work if I force the emtac to use nmea mode, but the defaults back to sirf mode.

Cheers

Happy_Jim · Occasional Visitor Joined: Jun 22, 2005 Posts: 2

Happy_Jim · Occasional Visitor Joined: Jun 22, 2005 Posts: 2

Forgot to add, it's on BT Comm Port 6

Jim

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