Mapsonic V3.0 Journey time error

Jimbo757 · Occasional Visitor Joined: Feb 16, 2005 Posts: 4

I've installed the upgrade for V2.5 to V3.0 for my palm T3. It works well except that the time calculated for journeys either in the planning or Nav mode is considerably longer than expected. I've fiddled with the average speeds for different road types but it's still well out. I found by plannig just a motorway sector at 70mph and then running it in Nav demo it had me trundling along at 43mph. Very odd until I calculated that 43 mph=70kmh. So even though I've changed the units to miles it calculates the time as though 70mph was 70kmh-how very Gallic! I tried a work round by increasing the speed but it won't take a speed faster than 90mph i.e 56kmh which is too slow. I emailed via michelin last week, so far with no respose. Does anybody else have the same problem? I downloaded the program again and it's still V3.0, so where do I get V3.1?

BaggieBoy · Lifetime Member Joined: Apr 13, 2005 Posts: 193

Good detective work. I'd noticed the same effect. I had a 100 mile journey last night that I know only takes 100 minutes. 3.0 reckoned it was going to take around 3 hours.

theonlyone · Occasional Visitor Joined: Apr 20, 2005 Posts: 25

I've noticed the same error - any response from ViaMichein yet? I will email them too.

BaggieBoy · Lifetime Member Joined: Apr 13, 2005 Posts: 193

I just installed the 3.1 patch, I was hoping that this bug would be fixed...but I think not. I set up a journey that should take no longer than 2 hours, the latest software reckons it will take almost 3.

Jimbo757 · Occasional Visitor Joined: Feb 16, 2005 Posts: 4

Yes, I was disappointed this problem wasn't addressed. Time for another email to Michelin.
James

theonlyone · Occasional Visitor Joined: Apr 20, 2005 Posts: 25

This is ViaMichelin's response to my message descibing the issue. They seem to think that they have fixed it - not!

Time for another round of emails I think.

theonlyone · Occasional Visitor Joined: Apr 20, 2005 Posts: 25

I have emailed ViaMichelin again on this and requested that they fix the bug. It seems to be simply that when MPH values are set in the preferred road speed options, that although they are displayed as MPH, they remain in KPH. eg 50MPH is calculated as 50KMH.

Request that more of us email ViaMichelin requesting that the bug is fixed.

Regards,

BaggieBoy · Lifetime Member Joined: Apr 13, 2005 Posts: 193

This still seems to be broken in v3.2

elan2s · Regular Visitor Joined: Dec 07, 2004 Posts: 143

it is indeed still not fixed in v3.2. That said given the rubbish state of our roads (or perhaps more accurately some of those driving on it!) it accurately predicted at the start of my journey my actual arrival time last night after 150 mile trip mainly on motorways, so maybe it is sooooo cleaver it can even predict holdups!

NoddyH · Occasional Visitor Joined: Nov 22, 2005 Posts: 4

I also e-mailed michelin on this subject and recieved the following reply:

Dear Sir,

Thank you for your interest in our PDA navigation software.

We are sorry that it has not been possible to create a patch to correct the issue you mentionned.

By the end of this month, ViaMichelin Navigation V4 will be released and the calculations in MPH will not be anymore in KPH.

We would like to inform you that when you register your product on the Via Michelin website, you will get a special discount on purchasing this new version:

In reply, I have sent them the following email:

Dear Sirs,

Thank you for your prompt reply. UK consumer law (I'm sure French Law is broadly similar) states that a product must be 'fit for purpose' and sold 'as advertised'. By your own admission, this has not been the case with ViaMichelin V3. To offer to sell me V4 in order to fix the problem is an infringement of my consumer rights, an upgrade to the V4 software should be offered free of charge. I would be interested to hear your reply before I seek legal advice.

I will post their reply as soon as I recieve it!

CRAIGO · Occasional Visitor Joined: Apr 17, 2005 Posts: 22

And if you get good out of it - we all must have the free upgrade surely!?

Olae · Occasional Visitor Joined: Nov 25, 2005 Posts: 1

I noticed the same error and emailed VM 3 weeks ago. As yet no response.

No great surprises. When I bought V3 from their web site (where you are actually required to select your Hardware model when buying the software) I had a T5. Funnily enough V3 didn't work. The response from VM, It says it isn't compatible in the Tech Spec & take it up with your supplier. When I informed them they were my supplier they said. It says it isn't compatible in the Tech Spec & it's your problem!

The VM software isn't bad, though I often travel UK to Belgium to Germany and map swapping is a pain.

The VM customer service is c%$p anfd their upgrade pricing policy shows little effort to value existing customers. Add to that no UK speed camera POIs, no trafic information etc and despite what I think is a nicer interface VM just doesn't cut the mustard!

Basically VM is Betamax and TomTom VHS :D

I have had a number of friends ask me about VM & Tom Tom. I always explain the situation honestly and not 1 friend owns VM!

Will I upgrade? Given the costs I doubt it for the next 6 months, and unless there is a significant improvement in VM customer service or V4.1 shows an amazing feature leap, I will probably move to Tom Tom partly as a protest and partly as i think that they are now the dominant platyer and provide better 'add in content'.

NoddyH · Occasional Visitor Joined: Nov 22, 2005 Posts: 4

Olae, I agree completely, I first got via-michelin with a GPS, bundle, paid good money to upgrade to v3, but I won't pay again, unless their customer service improves, and the software works as advertised! However, you can get speed camera POI's for the UK; just download the .asc files from this website, and use POI manager to convert them and upload them to your handheld.

Still waiting for a reply from Michelin..........Anyone know a good consumer lawyer?!

metroace · Posted: Fri Nov 25, 2005 8:49 pm Post subject:

iancjc · Posted: Sat Nov 26, 2005 2:14 am Post subject:

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