Updating maps on new 1000 problem

philomeena · Occasional Visitor Joined: Jul 30, 2005 Posts: 18

Am I doing something wrong?

New LIVE1000. MyTomTom says there are 2 map files to be updated under the latest map guarantee. 3Gb+

Downloaded OK (took nearly 2 hours). TomTom then reboots and starts a short installation sequence for about 3mins then reboots again. Then starts another longer (est 1.5hrs) installation sequence.

Gets to about 40% then freezes. Message on PC says 'connection interupted' then TomTom reboots. Tomtom says "No Maps" then the long installation sequence starts again.

Tried 3 times now. Always gets to about 40% then the same problem.

Anyone had similar issues??.. or is it byorked?

dhn · Posted: Thu Jul 21, 2011 11:29 am Post subject:

Try clearing the cache in MyTomTom's desktop settings, reset the unit by holding the power button about 10 seconds till you hear the drum sounds and then connect & try again.
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David

Andy_P · Posted: Thu Jul 21, 2011 11:59 am Post subject:

It's a long shot, but it's also worth trying a different USB port on the PC.
Use one at the back, not on the front; and also NOT one on an add-on USB hub.
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"Settling in nicely" ;-)

technik · Posted: Thu Jul 21, 2011 12:27 pm Post subject:

Check that power saving is not enabled on the PC, as this can cause ports to sleep due to length of time some installs take.
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GO 620, Tomtom Android EU,
Garmin 2548LMT-D; 2599LMT-D

philomeena · Occasional Visitor Joined: Jul 30, 2005 Posts: 18

Cheers guys.

Switched to the port in the back. Positioned the TomTom were the mobile signal would be good. Turned off antivirus. Changed port for MyTomtom and opened port on router. Used Firefox instead of IE9. Killed every process on the PC except vital windows processes... and finally it worked.

Simple really.

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