Map update service

julianbarker · Lifetime Member Joined: Apr 12, 2005 Posts: 431

How do I know when my map update service runs out? I can't find this info anywhere. TT keep bombarding me with offers on map updates but I am sure I have some time still to run as my other services run to April 2011, and I have not had the device a year yet.

Oldboy · Posted: Sat Jul 17, 2010 9:47 am Post subject:

Log into your TomTom Account.

Select My Orders in the right hand panel.

Clicking on the underlined Order Number will take you to the details for that Order.
_________________
Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120

julianbarker · Lifetime Member Joined: Apr 12, 2005 Posts: 431

I have already tried that but it doesn't answer my question. It tells me when I bought it, but not when it it ends or when my entitlements are up.

PaulB2005 · Posted: Sat Jul 17, 2010 10:50 am Post subject:

You need to contact TT Customer Services (TTCS) and ask them to confirm the date it runs out.

However the date apparently means nothing as you are guarenteed a number of maps and not x months service. In a year you would expect to get 4 maps, however if the last one was delayed so it was released over a year after you bought the Map Update Service you would still get it as it would count towards your original 4 maps.

Pieman1972 · Posted: Sun Jul 18, 2010 12:45 am Post subject:

Paul = forgive me, is that in writing anywhere? I;m on the 18 months for 12 months so i should expect 6 updates however long it takes TT to sort their sorry arse out!

PaulB2005 · Posted: Sun Jul 18, 2010 10:09 am Post subject:

It's not but if you ask TT CS what happens when a map is delayed they will tell you they count the map releases and not the dates...

Pieman1972 · Posted: Wed Jul 28, 2010 11:40 pm Post subject:

Thanks muchly!

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