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Reporting map errors

 
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cottonsocks
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Joined: Apr 29, 2010
Posts: 189

PostPosted: Mon May 03, 2010 10:03 am    Post subject: Reporting map errors Reply with quote

I have downloaded and installed the latest UK & European maps for my 1390T. However, I have already found some road speed errors on the map, a missing road and some weird routing (for instance, travelling along a certain main road, the route tells me to take a left turn onto another road which runs virtually parallel to the road I was on, followed by a right turn about 200 yards down the road via a roundabout which then brings me back onto my original main road). I have tried reporting these things to Garmin but have not had any response. Is there a particular Web page or e-mail address at Garmin for reporting such errors and anomalies?
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MaFt
Pocket GPS Staff
Pocket GPS Staff


Joined: Aug 31, 2005
Posts: 15143
Location: Bradford, West Yorkshire

PostPosted: Mon May 03, 2010 10:23 am    Post subject: Reply with quote

garmin use navteq mapping so you can report the errors here: http://mapreporter.navteq.com

However it may take a year or more for the changes to filter through to garmin's map updates...

MaFt
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cottonsocks
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Joined: Apr 29, 2010
Posts: 189

PostPosted: Mon May 03, 2010 10:39 am    Post subject: Reply with quote

Thanks. I've sent them a message.
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M8TJT
The Other Tired Old Man
The Other Tired Old Man


Joined: Apr 04, 2006
Posts: 10118
Location: Bexhill, South Sussex, UK

PostPosted: Mon May 03, 2010 4:56 pm    Post subject: Reply with quote

cottonsocks wrote:
Thanks. I've sent them a message.
Then don't hold your breath. I've been wating three years for them to correct a blocked road that they originaly didn't have as blocked. And to block a road that has never been a through road. There are many other instances from a shedfull of our members along similar lines Sad
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darrengsaw
Lifetime Member


Joined: Jun 03, 2009
Posts: 107

PostPosted: Tue May 04, 2010 11:28 pm    Post subject: Reply with quote

Both Navteq and Teleatlas are rather sloth-like at correcting errors, even when they are spoon fed reports from users they then charge a fortune for updates to.

Lets hope that one day OSM will be a complete enough solution for accurate mapping, you can then alter the map yourself and find it updated usually in a matter of hours.
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MaFt
Pocket GPS Staff
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Joined: Aug 31, 2005
Posts: 15143
Location: Bradford, West Yorkshire

PostPosted: Wed May 05, 2010 12:57 am    Post subject: Reply with quote

i've had quite a few errors corrected by navteq, none by teleatlas though... perhaps i was lucky?!

MaFt
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