Tomtom 910 switching off problem

ixion · Occasional Visitor Joined: Apr 30, 2004 Posts: 44

Hi All,
My mate has a Tomtom 910 which now when turned on the blue (loading bar scrollsa across the screen then it gets to the Tomtom splash screen then just turns off every time, any ideas please?
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dhn · Posted: Mon Jul 20, 2009 6:43 pm Post subject:

Suggest he try a reset of the unit.
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David

ixion · Occasional Visitor Joined: Apr 30, 2004 Posts: 44

dhn · Posted: Mon Jul 20, 2009 6:57 pm Post subject:

Okay, how about uninstalling and reinstalling the application?

Does the computer recognize the existence of the unit as an external drive? If so, use Explorer to make a complete backup of the unit's contents, ensuring hidden files/folders are showing.

Now, use Explorer to delete all the loose files in the root of the unit, NO folders or their contents.

Start Home. Should recognize the unit is missing an application and offer to dl and install it. Let it do so.

Disconnect the unit PROPERLY from the computer using the Safely Remove Hardware icon in the notification area or Home's Device/Disconnect.

Start up the unit. Any better?
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David

mikealder · Posted: Mon Jul 20, 2009 7:13 pm Post subject:

Does it do this when connected to the charger either on the computer (remember there is a seperate charger lead for the home dock) or when its connected to the car charger?

If its OK when running from an external power supply then the internal battery is probably shot - Mike

ixion · Occasional Visitor Joined: Apr 30, 2004 Posts: 44

ixion · Occasional Visitor Joined: Apr 30, 2004 Posts: 44

dhn · Posted: Wed Jul 22, 2009 5:46 pm Post subject:

I do believe I've read where some have had to do the rest thing about 3 times in a row before the resetting 'stuck'. Try it.
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David

ixion · Occasional Visitor Joined: Apr 30, 2004 Posts: 44

dhn · Posted: Wed Jul 22, 2009 6:33 pm Post subject:

Do a pin set.
Then, after it starts up, do another pin reset.
Turn it on and do a third pin reset.
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David

MarnieCrittle · Occasional Visitor Joined: Sep 07, 2006 Posts: 3

Bit late in the day but from my experience the 910 will not run on a charger if the battery is shot. Had two battery replacements so far, could not get the unit to stay on. Now I try to keep the battery fully charged as much as possible, I used to only have it on the charger in the car.

Marnie

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