Cannot Renew LIVE Subscription

adam45 · Occasional Visitor Joined: May 30, 2007 Posts: 5

Having subscribed for 1 month (after my free trial) to the LIVE services, my service suddenly ended after just 3 weeks. Can it really be that you can only subscribe 1 month at a time? Are TomTom really that lame?

Anyway. My current susbscription has ended long before it was due to expire, and any attempt to renew with a new subscription fails:

"You cannot proceed with this order because you have already bought one or more items..."

I raised a support ticket 48 hours ago and have still not had a reply. In my experience TomTom can take several weeks before they respond, and their responses are usually lame and have nothing to do with your problem.

Does nyone know how to expadite sorting this out? I have now been 5 days without the LIVE subscription I have paid for and have no way of activating a new one.

Grahamcol · Posted: Fri Mar 06, 2009 12:55 pm Post subject:

I have exactly the same problem.

Tomtom 540 tells me my subscription has expired but on contacting TomTom they say it is active and paid for.

Waiting for a reply

MrT · Posted: Fri Mar 06, 2009 1:37 pm Post subject:

Does it show the correct expiry date on the unit?

Have to tried to renew from the unit rather than Home?
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Drivelux

Grahamcol · Posted: Fri Mar 06, 2009 2:20 pm Post subject:

Hi,

Contacted Tomtom again and they insist that the subscription has been paid. TomTom 540 says it expired on 28/2, but as I say, Tomtom say different.

Checked bank account and no monies taken by Tomtom.

My card number changed about a month ago and what I think has happened is that computor say 'no' since the card has changed but has told porkies to Tomtom saying it has been paid!!

If I try to renew via TT it says already subscribed. If I ask for a new subscription I get invalid password/login

I have informed them of the possibility - now waiting for a reply.

dlpruk · Posted: Fri Mar 06, 2009 4:15 pm Post subject:

Grahamcol · Posted: Fri Mar 06, 2009 4:17 pm Post subject:

Hi,

Yes I included the lot as requested.

Still waiting for reply

Grahamcol · Posted: Sat Mar 07, 2009 11:42 am Post subject:

Tried it again this morning and still said subscription expired on 28/2. Traffic didn't work. Put in password on TT to try weather, connected to server and it worked.

TT Traffic HD also burst into life!

Checked Network services and now said I was paid up to April

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