C510E Fatal Error after using V3 Map Updater.

dcinpo167xl · Occasional Visitor Joined: Feb 19, 2007 Posts: 7

Hi,

I have just used the utility to synchronise my C510E camera database followed by the MIO Map V3 Updater utility to update languages etc. Both utilities found data to download and both returned operation successful messages.

However, now when I try to start MioMap it gets as far as 'Mainscreen Load' and then displays a 'Fatal error occured, Restarting' message. An error code of 'OSCAR210AEURR35F' is shown before the device resets itself. It then shows the main menu screen from where I can select MioMap and go around that loop indefinetely.

I have tried the on/off reset switch on the unit but that didn't do anything. I have successfully used these utilities before but not since around early january. The device is standard and not tweeked in any way.

Anybody have any suggestions?

David

Retty · Frequent Visitor Joined: Sep 07, 2006 Posts: 336

dcinpo167xl · Occasional Visitor Joined: Feb 19, 2007 Posts: 7

Hi Gareth et al,

Excuse my ignorance. I renamed most of the directories/files in the miotec cache directory on my PC and then reloaded MioMap v3.2 from the original installation disk. This has fixed the fatal error (Thanks!).

When I go back to use the MioMap updater tool, it now says 0kB will be downloaded but 6245kB will be copied to device. I guess that indicates there is still stuff in the cache(?), which you told me to get rid of. I
renamed most of the directories and files in the cache but it still finds something from somewhere so I need more specific advice on where it is.

If I proceed with the update it tells me, ' An update is in progress' 'Cannot upload a file to device'.

At least the device is working again but I'd still like to update the application if possible. Any more help greatly appreciated.

Thanks,

David

dcinpo167xl · Occasional Visitor Joined: Feb 19, 2007 Posts: 7

Ok, the plot thickens. I renamed both the 'Mio DigiWalker' and 'Mio Technology' directories on my PC and reinstalled the updater tool from the Mio site. I re-ran the updater and it found the application updates on the Mio website and downloaded it/them to the PC and then uploaded it/them to the C510E.

Prior to this I had re-installed the original v3.2 from the installation disk and the C510 was working. When the updater had finished its thing, the C510 was left yet again with the fatal error and the same error msg. This implies that the download from the Mio website is causing the problem.
Can't believe I'm the only one getting this problem.

David

Retty · Frequent Visitor Joined: Sep 07, 2006 Posts: 336

Morkin · Posted: Wed Feb 21, 2007 10:36 pm Post subject:

I don't think there is anything wrong with your Mio.

I believe there is something wrong with the files on the mio server where miomap updater gets its files from.

Look at http://www.mio-tech.be/updates/miomap/

You will notice that miomap.exe and data.zip are changed to miomap.exe-bak and data.zip-bak.

You can imagine that any update right now is doomed.

Why the files are renamed beats me!!
_________________
Mio C710 unlocked.
Miomap deleted. - iGo with Western Europe on Flash disk.
Website: http://mio.digiwalker.googlepages.com/

Sallyann · Lifetime Member Joined: Jun 23, 2006 Posts: 768

dcinpo167xl · Occasional Visitor Joined: Feb 19, 2007 Posts: 7

Thanks for the input on this. Since my last post, I repeated the whole process one more time and the update seemed to work 'normally'. The miomap application file downloaded had a much smaller size, which seems suspicious, but it all works again now and I appear to be completely uptodate according to the updater utility.

Still waiting on a reply to the email I sent to the MioTech support team. Not overly impressed with that level/lack of support but thats nothing I didn't know about in advance from looking at this website.

Thanks again for your support on this site. Greatly appreciated.

David

DeeJay01 · Posted: Sun Feb 25, 2007 12:24 pm Post subject:

I cant believe that I didn't read this topic before trying to upgrade to v3.2 second edition.

Here is my drama:

I tried to upgrade last night, although I had V3.2 but I was lead to believe from other forum that V3.2 was re-released in Jan 07 which would allow TMC reception from ITIS.
After trying to upgrade i kept on getting the error "upgrade unfinished. HTTP exception error has occured" even though I didn't lose my connection.
I followed the instructions from the Mio site and deleted the cache files and tryied the upgrade again. After many time I finally got the upgrade completed message and thought all was well (How wrong was I).
Each time I tried to turn on my device and press either MAP or COCKPIT it would give me a message about one of the maps having an error then exit MIO MAP.
My only was to install the mio from the DVD which put me back to V3.1

This made me start the whole process again. The upgrade reported that it was successful but now its stuck on on V3.1. The other this that I have noticed is that the lock icon has changed to follow. Whats that about?
I have contacted MIO via email but you know that story on their support.
I should have left it as it was.

Any suggestions?
_________________
Regards
Dave J

Retty · Frequent Visitor Joined: Sep 07, 2006 Posts: 336

Morkin · Posted: Sun Feb 25, 2007 8:56 pm Post subject:

The "Lock" button has only been renamed to "Follow" button.
That's all there is to it.

I think that Mio considered this name more appropriate.
_________________
Mio C710 unlocked.
Miomap deleted. - iGo with Western Europe on Flash disk.
Website: http://mio.digiwalker.googlepages.com/

DeeJay01 · Posted: Sun Feb 25, 2007 11:26 pm Post subject:

Well its offical, I have no satnav now.
I've had to revert back to Mio Map V3.1 and experiencing all the dreaded crashes that I used to get before I had a stable V3.2

I have to say that I'm P!$$@d off and will have to phone the dreaded Mio Tech Support.
_________________
Regards
Dave J

Retty · Frequent Visitor Joined: Sep 07, 2006 Posts: 336

Dilcymro · Frequent Visitor Joined: Mar 09, 2006 Posts: 376

morkin said,

DeeJay01 · Posted: Mon Feb 26, 2007 1:35 pm Post subject:

All,
I've just spent 25 mins on the phone with Mio (£9) for them to say they are aware of the update problem. They have said that it works for some people but are still trying to work out why it doesn't work for all.
Before I go on I must say that the 0905 number is shuch a rip off as I waited for 7-10 mins before anyone answered (£2.45 - £3.50).

I near enough shouted at them saying, "If you are aware why is there nothing posted on your website to reflect that". Needless to say I got silence.

The only thing she said was to go back to the installation discs (which means V3.1 for me) until they have resolved the issue where she will update me via email. So I will restore 1 more time and post the details on here as was suggested earlier by 4pm today UK time.

Thanks for everyones support (I feel so naked without my C710 the way it was)

BTW, Another thing that my C710 has started doing (it may have done it before but I have never noticed it). If it is not connected to the main and I leave it without a gps fix for more than 20 mins, the screen goes blank. Before you ask the backlight and power settings have been checked.
_________________
Regards
Dave J

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