TomTom, what do you think?

[carl_the_cobbler]

Hello all,

It has been a real busy couple of weeks Tomtom wise, as the number of comments on here will back up.

Most of us, I would imagine, although I am sure there will be some exceptions, either have a new map, new navcore update or indeed the "lucky" ones have a whole new device to play with.

So my question is simple, what do you reckon of this company who we have invested a lot of money in?

Maybe some of you even have shares in them as well!!!

Cheers

Carl

[Andy_P]

A very odd company.....

Seem to have got too big, too quick.

Seem to have internal communication problems. Marketing don't check with engineering and no-one tell customer services anything.

Don't pay enough to get good front-line CS staff who have a dreadful reputation for lack of product knowledge and occasional bursts of arrogance/petulance - understandable when confronted by customers who get mad at the lack of product knowledge etc....

Seem to be trying to improve the above.

Never seem to realise the effect of some of their business decisions on their customers.

Don't appreciate the huge advantages of keeping a loyal customer base happy.

Still produce the best hardware, but have made big mistakes in the way they market new ranges. The way they tried to force differences between models to create a product hierarchy was inept and upsetting to customers kept in the dark; and the continuing appalling muddle over product names is inexcusable.

[mrfreeze]

[mrfreeze]

Great product.

Horrible company.

They don't seem to have any kind of quality control, who should be testing all these upgrades and finding all the problems that us (joe public) seem to find for them.
_________________
Go 720 v8.351 GPS v1.20 Boot 5.5120
Kate v710 UK & ROI v850.2781
Go 920 v8.351 GPS v1.20 Boot 5.5120
Kate v710 UK & ROI v850.2781

[davidnewey]

Horrible company seem intent on hoisting loads of crap updates on us without proper testing and leaving us joe public to find out there problems for them, and then to kick us in the teeth further they remove functions from our devices that we have paid for without a bobs your uncle and no explanation at all if thats the way they treat us customers hello Garmin

[AlandEi]

I was mightily upset with Tom Tom when they offered me the 720 map via LMG on 04-09-08... the day they released the ver 8 maps... then proceeded to insist I had actually downloaded the map two days earlier, even though I produced my download records from my ISP proving a total of 17Mb downloads on the day they claim I downloaded.......

However... my Go 520 is a great piece of kit... and after the initial disappointment with Customer Support, I don't miss ALG, and would not have used intelligent routing as I tend to use Itinerary planning to guide my motorhome away from the narrow lanes... ... it does exactly what I bought it for...

So... a great product, but customer support is dependent on this fantastic forum, rather than Tom Tom... thank goodness for the helpful crew on PGPSW...

Alan.
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Tom Tom Go 520 - Map UK ROI 720.1803 Navcore_8.204.9718.go40 - ( Loquendo TTS7 ) / RDS-TMC /Tyre... purchased the Go mainly for the itinerary feature

[PaulB2005]

[D4VE]

I would like to propose too TT that they shift their support department to PGPSW, and pay all of the "Guru's here who continually give us the correct answers to our problems

In my opinion TT would not have the customer base they now have without the great advice we receive on this forum.


Thank Guys

Dave
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iPhone4 IOS 4.3.3
TomTom Western Europe v865.3252
App 8.300 V1.6 (670441)
TomTom iPhone Car Kit

PC Operating System: Windows 7

[Trevor1234]

Hi Folks
Yes, I think that my 720 is a brilliant device and it does all I want it to do. I’m not interested in the bells and whistles, I just want it to be capable of taking me across Europe to a particular address in a far flung city with no hassle.

Like AlandEi I too use the Itinerary option on a regular basis and to me its one of the most important functions on the programme.

However, My moan lies with ‘Home’. Now, I’m computer literate and are quite familiar with downloading/ installing etc until I’m confronted with ‘Home’. From then on it’s a nightmare.
I would give 9.5 out of ten for the 720 and 0.1 for Home.

As for the Customer Relations I cant really comment, I use this Forum.
_________________
Tomtom Go 720.
Navcore 9.510
Central and Western Europe v855.2884
GPS World Traffic cameras
Home 2.7
iPhone 3G

[inthe128]

I am not computer literate at all, which is why I use a Mac and I do find home very tiresome, I much prefer to use finder, say to drop the latest camera updates in and so on, to me every update software or map is a leap into the unknown and then the rebuilding of POIs or in my case at the moment latest map that has downloaded, but won't go on the device and the old map deleted after following all instructions to the letter has made me somewhat livid. I am off to the local Media Markt to see if the grass is any greener on the other side. I would give 9/10 for the device, but big zero for home and Tom Tom themsleves
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in the 128

[Mick_1959]

TomTom are an awful company to deal with, with no two departments ever communicating.

Customer service must rate as one of worst, with staff, who admittedly do try, but are inadequately trained on the company’s products to even deal with simple problems. I often feel I get ‘a best guess’ solution, which has to suffice until you can get in upgraded to 2nd level.

As a company, they are always in a rush to issue the latest product, and meet the need of people who crave and chomp at bit to get the next device on offer.

They seem to hope that the hype surrounding a new device will disguise the fact that they have not solved the underlying faults that exist with highly publicised functions on existing devices, which they migrate from model to model.

How long will it be before loyal customers who enjoyed buying the latest TomTom toys, and now several generations on, and still suffering the same problems, start to look at other manufacturers.

Yes, we are all impressed with x40’s, HD traffic etc, but in reality, will the ‘Teething problems’ be cured, or will it become another problem like ‘Hands Free’, which when coupled to customer Support, could cause problems in the long term as customer loyalty wanes and their reputation is harmed.

While the product is good, the function and layout , apart from personal niggles, is user friendly and quick to understand, it is let down by the company.
_________________
Mick
Go 1005 in need of resuscitation
GO 950 Dead,
GO 920 Dead

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