Problem one xl

dghackett · Occasional Visitor Joined: Mar 23, 2006 Posts: 3

Please can anybody tell me why my sat nav keeps shutting down during navigation. It works ok for a while but then shuts off and reloads ( this can take a couple if mins). When it restarts it has lost the last instruction. I then have to put in the data again. The restart looks like it is updating just like when connected to the pc.
Any assistance will be gratefully received.

Dave

mikealder · Posted: Sat Oct 11, 2008 8:46 am Post subject:

Have you tried resetting the device with a pin/ paperclip? and when the unit goes wrong is it running on battery power or ciggy socket - Mike

dghackett · Occasional Visitor Joined: Mar 23, 2006 Posts: 3

Hi Thanks for your very prompt reply.
Yes I have reset unit several weeks ago (lost all saved data) and updated through tom tom since. It is always on power lead as batt on lasts for 60-70 mins.
It is only ten months old but going to tom tom would be like investing all your money in Leaman bros the day after they went tits up.

mikealder · Posted: Sat Oct 11, 2008 9:36 am Post subject:

Resetting the device doesn't cause it to loose all the settings, it sounds like you used the "Restore factory defaults" option?

Have a look Here for the location of the reset switch, you will have to select your device from the drop down box on the page I have linked to.

If this doesn't fix the unit there are a few other things we can try before you have no option to call TT Support, they are not that bad from the couple of times I have used them - Mike

dghackett · Occasional Visitor Joined: Mar 23, 2006 Posts: 3

Hi Mike,
I am glad someone knows what they are doing.
You were right about using factory restore.
I have now pressed the reset button on the underside of unit.
I am using it tomorrow (sunday) for a long run and will get back to you.
Thanks for your assistance.

Dave

Andy_P · Posted: Sun Oct 12, 2008 2:53 pm Post subject:

Also check how much free storage space you have. The TT needs some "working" space (like virtual memory on a PC). If your SD card or internal memory is really full, this can cause crashes.

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