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Tilloubill Occasional Visitor
Joined: Jul 25, 2008 Posts: 3
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Posted: Fri Jul 25, 2008 5:24 pm Post subject: Viamichelin product support |
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I have an X-960 system which has been pretty unreliable as far as navigation is concerned. Now it appears the touch screen facility doesn't operate.
I've tried re-setting the system with no success. As the hardware is still under guarantee, I want to send the product back to viamichelin for repair. However, unless I'm missing something, neither the documentation accompanying the product, nor viamichelin's web sites seems to give information with regard to how to go about having a product examined and repaired.
Can anyone help? |
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SpikeyMikey Lifetime Member
Joined: Mar 21, 2006 Posts: 852 Location: Hertfordshire. Forever blowing bubbles
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Posted: Fri Jul 25, 2008 5:44 pm Post subject: |
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Hi and welcome
Have you tried this, its from the VM help section on their website. Just enter contact in the help search box.
Quote: | By phone:
- From United Kingdom: 0870 735 03 60 (0,07 pence/minute)
Opening hours:
Monday to Friday: 9.00am - 1.00pm / 2.00pm - 6.00pm (GMT + 01:00)
Saturday - Sunday: closed
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HTH _________________ Mike
TT GO6000 (Europe); iPhone and iPad Pro with iOS TT GO & MyDrive + CamerAlert |
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Tilloubill Occasional Visitor
Joined: Jul 25, 2008 Posts: 3
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Posted: Fri Jul 25, 2008 5:55 pm Post subject: |
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Thanks for that but from what I've read on the forums and elsewhere, telephoning viamichelin doesn't produce results. I am looking for a snail mail address for viamichelin. |
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SpikeyMikey Lifetime Member
Joined: Mar 21, 2006 Posts: 852 Location: Hertfordshire. Forever blowing bubbles
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Posted: Fri Jul 25, 2008 8:03 pm Post subject: |
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I didn't realise their network had shut down, the phone support was normally excellent.
The address I have for VM UK is:
33, St. James's Square
London
SW1Y 4JS
Tel: 02076619398
Good Luck _________________ Mike
TT GO6000 (Europe); iPhone and iPad Pro with iOS TT GO & MyDrive + CamerAlert |
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Tilloubill Occasional Visitor
Joined: Jul 25, 2008 Posts: 3
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Posted: Mon Jul 28, 2008 8:53 am Post subject: |
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Many thanks for that. |
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