update problems

tazg101 · Occasional Visitor Joined: May 03, 2006 Posts: 6

My memory card recently crashed so I had to restore my backup from my PC onto my new card. Tomtom one V1.

I have done the necassary reinstall procudures but for some reason everything works fine (when you can operate TOMTOM via computer) under HOME 2.5 (I can view my maps etc fine) but when I switch the tomtom on standalone it says no map found and it won;t let me proceed:(

does anyone know what I done wrong? the map I have purchased is legit from the tomtom website about 1 month ago.

Oldboy · Posted: Sun Jun 08, 2008 9:04 pm Post subject:

Have you tried a pin-in-the-hole Reset?

Was it a HOME Backup, or done using Explorer?
_________________
Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120

tazg101 · Occasional Visitor Joined: May 03, 2006 Posts: 6

hi, I have tried the pin reset and still not working.

to reload my memory card I did the following as I tried restore but was coming up with problem mentioned.

Used older version of HOME to reinstall application (which was saved on computer) then used HOME 2.3 to update this and reinstalled map which was copied on my computer.

the app version installed is 7.163

and my map is UK and IRELAND 715.1689.

Oldboy · Posted: Sun Jun 08, 2008 9:32 pm Post subject:

tazg101 · Occasional Visitor Joined: May 03, 2006 Posts: 6

I installed the MAP with HOME.

Oldboy · Posted: Mon Jun 09, 2008 6:24 am Post subject:

I can't understand how it works with Operate my Device and not under it's own control. Confused

I take it that you get the No Maps Found when you go to Switch Maps.
_________________
Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120

tazg101 · Occasional Visitor Joined: May 03, 2006 Posts: 6

I can't even get up to that screen.

I swtch the device on then it pops up 'no maps found'. if i click the screen I can't access the menu's or anything.

Oldboy · Posted: Mon Jun 09, 2008 10:27 am Post subject:

In HOME did you use Backup and Restore or Add Map, etc | Items on my Computer to put the Map back on?

I'm running out of ideas. Sad

It might need a call to TT Customer Services.
_________________
Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120

tazg101 · Occasional Visitor Joined: May 03, 2006 Posts: 6

I used the Add Map, etc | Items on my Computer function

as if i did the Restore backup I had a similar problem. I did the back up from the same device as I only have one tomtom

alanji · Posted: Mon Jun 09, 2008 3:05 pm Post subject:

I had a similar problem (screen freezing on start up) after downloading the latest upgrade. Helpline instructions were to delete all "loose" files on sd card (NOT folders), reset, reconnect to computer and download update.

It did work for me but is still freezing if I download the latest upgrade.

Andy_P · Posted: Mon Jun 09, 2008 8:36 pm Post subject:

Yet more evidence to show that you need to do FULL backups with Windows Explorer NOT "Home".
Home has a long reputation for screwing up its backups, and apparently the latest versions of Home don't even let you keep more than one, which is plain crazy!
Instructions to make proper backups are in the FAQs in this forum.

tazg101 · Occasional Visitor Joined: May 03, 2006 Posts: 6

Crocodile · Regular Visitor Joined: Jun 06, 2004 Posts: 196

Oldboy · Posted: Tue Jun 17, 2008 9:59 am Post subject:

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