920T - Won't hear me

Duck44 · Occasional Visitor Joined: Mar 30, 2008 Posts: 8

I did a search and did not find this topic so here goes. I just got a 920T. When I select to route via voice dialog, the proper screen comes up. The lips on the bottom right are red. However, the lips in the top right are completely gray (not red yellow or green per the manual). It seems like the gps can not hear me at all (like my wife).

Any ideas? I will go later today to look at a display model and see if it works.

Thanks,

Duck44

mikealder · Posted: Sun Mar 30, 2008 3:19 pm Post subject:

What voice have you got selected for the navigation? - try the same again but with one of the computer voices (Kate or Simon) selected - Mike

Duck44 · Occasional Visitor Joined: Mar 30, 2008 Posts: 8

I had the computer voice selected. Still no luck. I just took the unit back to Circuit City and got a new one. It works fine.

However, I am a little baffled by the numbers. I say 3 and it says three. I then say zero and it just sits there. Won't accept any number after the first.

Different issue Any ideas?

Thanks,

Duck44

Duck44 · Occasional Visitor Joined: Mar 30, 2008 Posts: 8

Now that I have hooked the new device to my pc and updated the maps, etc... the voice dialog no longer works.

hmmmmmmmmm

dhn · Posted: Sun Mar 30, 2008 7:38 pm Post subject: Re: A correction

Duck44 · Occasional Visitor Joined: Mar 30, 2008 Posts: 8

How do I check firmware version and can I backtrack?

Thanks,

Duck44

mikealder · Posted: Sun Mar 30, 2008 9:06 pm Post subject:

Tap the sat strength meter and a small box on the right side of the screen will display the version.
As for rolling the device back, do you have a backup from when the unit was new? - Mike

Duck44 · Occasional Visitor Joined: Mar 30, 2008 Posts: 8

Thanks. I checked it is 7.480. Bad news I guess. No, I do not have a backup. I just bought it last night and of course the recommendation is to upgrade firmware immediately. The backup came right after. Seems the restore to factory default does not roll back the firmware.

Are you aware of any fix that TT has provided? Are they aware of the issue?

Any hope to roll back or should I just take it to where I got it and get a new one? If I do that, how do I get new maps and updates without updating the firmware?

So far, not too happy Sad

(

Thanks,

Duck44

mikealder · Posted: Sun Mar 30, 2008 9:25 pm Post subject:

Use the device for a week as it is, I am sure there will be an update that fixes some of the 7,48 issues as a large number of people have been complaining. TomTom must be aware of the situation, you could take the device back, but then you have all the hasstle of downloading updated maps and setting the unit up and of course the all important day one back up - I would sit tight for a bit rather than repeat all the above, although a call to TT customer support wouldn't go a miss - Mike

dhn · Posted: Sun Mar 30, 2008 9:27 pm Post subject:

Duck.....

Mike's response makes sense but if you wish to revert to 7.221, you can go here:

http://www.oldboy.me.uk/TomTomUpdates/

Link is there.

DennisN · Posted: Sun Mar 30, 2008 9:40 pm Post subject:

Duck44 · Occasional Visitor Joined: Mar 30, 2008 Posts: 8

Thanks guys.

I did figure out the number thing after re-reading the instructions. go figure. Didn't realize I had to say all 3 digits in a row.

How do I install that rollback version, just launch it?

Thanks,

Duck44

Oldboy · Posted: Mon Mar 31, 2008 6:23 am Post subject:

Unzip the download into a new Back up Folder and Copy/Paste the lot onto the Device.

I understand that with Vista you have to copy the Files, a Folder at a time, as it has a problem copying a tree structure. I haven't got Vista so can't be specific.

XP is OK. Smile

_________________
Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120

Duck44 · Occasional Visitor Joined: Mar 30, 2008 Posts: 8

Thanks

Duck44 · Occasional Visitor Joined: Mar 30, 2008 Posts: 8

Just an update. TT support confirmed the issue with the firmware and said they are working on a fix. He agreed that I should return it and not update the firmware until the info shows a new version number.

Thanks for all your help,

Duck44

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