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zzr1200
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Joined: Jun 05, 2005
Posts: 205
Location: Gloucestershire
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 Posted: Sun Feb 17, 2008 10:36 am Post subject: TT720 - I've broken it!!! - Urgent help please |
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All,
I have just loaded up the new TT Home and when it installed my downloads onto my TT720, the TT720 refused to start, it just hung on the screen it shows when it's reloading data.
No matter what I did I could not get the TT to start and TT home wouldn't recongnise the device. It showed up as 'F' drive but not much else.
I then decided to go back to basics and re-install the master backup I had performed when I got the unit. FYI this backup was performed by connecting my TT to my computer then copying all files on the F drive to a folder on my PC - it was not performed thru Home.
When I tried to reinstall the backup files onto my TT, it got most of the way and then said it had run our of memory on the device. So I then went into the TT (via F drive) and tried to delete all files so I could start again. Some files would not go so I then think I made a fatal mistake:
I FORMATTED THE TT!!!!!
I then re-installed all my files from my master back-up, no problem with space this time but my TT hangs on start-up. It just shows a green screen, a TT720 and a small picture of a hard drive in the bottom right corner. No bar at the bottom with a yellow line going accross as it reads data. After about a minute a flashing red circle with an X appears just above the HDD.
Have I messed it up? Any ideas on how to go forward?
Thanks |
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john877
Lifetime Member
Joined: Mar 16, 2007
Posts: 468
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| Posted: Sun Feb 17, 2008 10:57 am Post subject: |
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this was the solution Tomtom support suggested when I had a similar problem to yours I do not know if it is appropriate in your case
| Quote: | In this email you will find the solution for the error on your TomTom. This solution can be used in the following situations:
• The device hangs in the start screen (splash screen)
• An SD-card with a red cross is displayed on the screen
• A picture with a red dot and white cross is displayed
• The device can’t be turned off
If you haven't already done so, please download and Install TomTom Home from http://www.tomtom.com/7602
If you don’t have a full backup of your TomTom yet we advise you to make one before continuing with the steps in this email. You can make a backup by following the steps below:
1. Reset your TomTom device: http://www.tomtom.com/6965 and connect it to your computer.
2. Click on 'Backup and Restore Backup' in TomTom Home 2.0
3. Enter a name for the backup and click [OK]
• IMPORTANT: When the software is asking to delete parts from the backup click [NO]
After the backup is made you delete the files from the root directory of the TomTom. Follow the steps below to do this:
1. Reset your TomTom device: www.tomtom.com/6965 and connect it to your computer.
2. Open My Computer in Windows, or Finder in Macintosh from your desktop and turn on your TomTom device.
3. On your screen a new removable disk appears, this is your TomTom device, click on the disk to open it.
4. You will see a list of folders and a list of loose files
5. Delete all of the loose files. IMPORTANT: The folders with their content must NOT be deleted.
5. Close the window when all files are deleted by clicking on the [x].
Next we will reinstall the application via TomTom HOME.
1. Start TomTom HOME on your computer
• TomTom Home should automatically check for updates and prompt you to install them, if not:-
2. Click on 'Update my device'. If you get the message 'No Items Available', or there is not an application to download, click on 'Add Maps, Traffic, Voices etc Items on my computer', select the application and click on 'Add'.
3. Select the Application update.
4. Click on 'Device Disconnect Device', then turn off your device when it is done installing and disconnect it from your computer.
5. On a PC, in the System Tray by the computer clock, click on the 'Safely Remove Hardware' icon and disconnect the TomTom also in this way.
When switching on the device it should boot as normal again.
With Best Regards
The TomTom Customer Support Team |
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Darren
Frequent Visitor
Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK
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| Posted: Sun Feb 17, 2008 11:01 am Post subject: |
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When you formatted the device, what file format did you choose? You have the option of FAT/FAT16 or FAT32. You must use FAT16.
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Darren Griffin |
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zzr1200
Lifetime Member
Joined: Jun 05, 2005
Posts: 205
Location: Gloucestershire
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| Posted: Sun Feb 17, 2008 5:25 pm Post subject: |
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When I formatted, I chose 'quick format' but now I think I've really messed it up!!! 
When I connect to my comptuer now, it just reads as Removable Disk (E and Removable Disk (F
When I drill down into these disks it says 'Please insert a disk into drive E: (or F: if I drill into that one).
Any help welcome otherwise I'll have to call TT in the morning.
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gazza667
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Joined: Jan 05, 2008
Posts: 1
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| Posted: Sun Feb 17, 2008 5:41 pm Post subject: |
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| zzr1200 wrote: | When I formatted, I chose 'quick format' but now I think I've really messed it up!!!
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That was the problem.If you do happen to go to the extreme & format your Tom then do not quick format.
Gazza |
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Darren
Frequent Visitor
Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK
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| Posted: Sun Feb 17, 2008 5:43 pm Post subject: |
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It should still be possible to re-format the internal drive again.
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Darren Griffin |
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Philgo
Regular Visitor
Joined: Jan 02, 2008
Posts: 80
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| Posted: Sun Feb 17, 2008 5:50 pm Post subject: |
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| gazza667 wrote: | | zzr1200 wrote: | When I formatted, I chose 'quick format' but now I think I've really messed it up!!!
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That was the problem.If you do happen to go to the extreme & format your Tom then do not quick format.
Gazza |
What's wrong with a quick format?
The only difference is that a quick format doesn't scan for bad sectors, so the end result is the same, no visible files on the disk.
zzr1200 should be able to restore after either format option. |
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zzr1200
Lifetime Member
Joined: Jun 05, 2005
Posts: 205
Location: Gloucestershire
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| Posted: Sun Feb 17, 2008 6:18 pm Post subject: |
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| Darren wrote: | | It should still be possible to re-format the internal drive again. |
That's what I tried to do but my PC cannot 'see' the drive anymore!!! |
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Philgo
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Joined: Jan 02, 2008
Posts: 80
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| Posted: Sun Feb 17, 2008 10:26 pm Post subject: |
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| Try rebooting your computer and/or use another USB socket. If that fails do you have access to another computer? |
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zzr1200
Lifetime Member
Joined: Jun 05, 2005
Posts: 205
Location: Gloucestershire
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| Posted: Mon Feb 18, 2008 9:35 am Post subject: |
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| Philgo wrote: | | Try rebooting your computer and/or use another USB socket. If that fails do you have access to another computer? |
I've done both of those things, different USB and a different PC. Still no joy!!!
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norm2002
Regular Visitor
Joined: Aug 13, 2005
Posts: 147
Location: Panama City
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| Posted: Wed Feb 20, 2008 6:59 pm Post subject: |
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| Try looking at the drive in Disk Management in Computer Management. You may be able to format it from there. Or maybe you need to recreate the partition there. |
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