Be warned application update 720

Outlander · Regular Visitor Joined: May 21, 2005 Posts: 145

Just updated an application from tom tom for 720 now my phone is unsupported for hands free though it still allows me to use plus services. Now totally annoyed with tomtom.

edited for language by PaulB2005

pete1336 · Posted: Wed Aug 15, 2007 3:40 pm Post subject:

Are you telling us that there is an updated firmware released for the 720?

Outlander · Regular Visitor Joined: May 21, 2005 Posts: 145

I connected to home and it gave me the option of an application update (see below) which I did and wish I had not. My Nokia N95 was working for data which it still does but now can’t make hands free calls. Tom Tom basically said to me bad luck we don’t list the phone so we can’t help. It is such a shame that a great product has awful customer services. Did not want to help at all even when I explained I had checked the phone out before buying 720 and the two things I want worked. Down loaded this update and now it states this feature is not supported.

So if anyone can send me the original application file, program what ever it is I may be able to get phone working again if not I’ll be sending it back and sticking with the 500.

Type: Program
Name: TomTom Application for GO520, GO720
ID: Navigator
Version: 7.000
Size: 23.8 MB
File: C:\Users\REMOVED\Documents\TomTom\HOME\Downloads\navcore_7.00.8286.gox20.cab
Description: The latest version of the application for your TomTom device. We recommend that you update so that you always have the latest features and the best performance on your TomTom. For a list of changes made in this application, see www.tomtom.com/6141 Note: If your TomTom or TomTom application has been adapted by your employer, IT administrator or any company other than TomTom, please check with the supplier before you install our latest application. This applies to any applications based on the TomTom SDK.

edited for language and removed personal info by PaulB2005

pete1336 · Posted: Wed Aug 15, 2007 5:01 pm Post subject:

Sorry to hear of your problem, I've connected my unit to the web via the home app as of now and according to what I see there is no updated firmware. I'm still on version 7.000 which is the original one the unit shipped with.
Having had a read of this page here www.tomtom.com/6141 I note that the go 520 and 720 models are not listed which supports the theory that there is as of yet no new firmware for it.

pcaouolte · Posted: Wed Aug 15, 2007 5:22 pm Post subject:

DennisN · Posted: Wed Aug 15, 2007 5:28 pm Post subject:

Oh dear - are you saying you didn't take a copy backup when you first got it? That was the first thing I did with mine out of the box - I don't think I even gave it chance to ask me what language or anything.

I have that download too, but to be honest, I don't know whether I've installed it - I'm so wary of TT that even though it's there, I may not have installed it.
When I look at HOME, I can see in the middle (downloaded) ...
TT Application for GO520, GO720, 23.8Mb. When I hover cursor over it, it says the same, plus version: 7.000.

On the 720 I see ...
TT Application for GO520, GO720, 11.7Mb. When I hover cursor over it, it says Application for GO, ONE and Rider version: 7.000, 11.7Mb.

That's half the size.
You've got me worried.
_________________
Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

vroomfondel · Posted: Wed Aug 15, 2007 5:28 pm Post subject:

pcaouolte
The one he has downloaded is a different point release 7.00.8286 to the one in your sig. 7.000 8280
Perhaps they shipped with 8280 and the 8286 is a minor "upgrade"

DennisN · Posted: Wed Aug 15, 2007 5:32 pm Post subject:

Outlander · Regular Visitor Joined: May 21, 2005 Posts: 145

Dennis I did make a back up to when I first got it to my pc and to home. I have loaded up both but still get feature no supported. I even formatted 720 still no luck. Also deleted application and loaded back up on and does not help.

so if anyone can send me the original please.

DennisN · Posted: Wed Aug 15, 2007 5:53 pm Post subject:

Would that be a TT Home backup, or Win Explorer?
_________________
Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

pete1336 · Posted: Wed Aug 15, 2007 8:32 pm Post subject:

DennisN · Posted: Wed Aug 15, 2007 9:09 pm Post subject:

How would I know? - I'm just a gullible old man. You (and I) must have agreed to the download at some stage and it obviously jumped in there and updated us. I'd wring its neck for doing that if I could - I hate things that do things without permission (like uncle Bill Gates for one). Trouble is (for poor Outlander) that I for one have no idea what part of the original backup is the system stuff to get back to his original status - there's no sort of "dotheTTbit.exe" file is there? I have to simply feel grateful that I can find nothing wrong yet (sez he after a day of crash, lockup, lost voices, clagging up the MP3s and so forth!!). Crying or Very sad

_________________
Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

Outlander · Regular Visitor Joined: May 21, 2005 Posts: 145

Dennis I made a back up on both just in case. OK so how do I get it back to the original, as the backups aren’t working.

DennisN · Posted: Wed Aug 15, 2007 9:31 pm Post subject:

Win Explorer - Just copy and paste, don't you?
_________________
Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

Outlander · Regular Visitor Joined: May 21, 2005 Posts: 145

Dennis as I said I backed with both win explorer and home. Yes I cut and past from win e but still no joy. I deleted the application from 720 and then used back up still not working.

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