I Newbie have killed my Nuvi660

Kalos · Occasional Visitor Joined: Oct 29, 2006 Posts: 5

Hello,
im not very good with poi business. i loaded the cameras onto the nuvi then loaded some of the pois not al thou into the seperate catagories choice ?
and the nuvi died not soo good.
Is it just a matter of me calling Garmin and them sorting it or should i take it back to where i got it ? Sorry if this has been asked b4, im not very good at all this downloading stuff. i did read the warning but i still got it wrong DOH
Any pointers welcome

Kalos · Occasional Visitor Joined: Oct 29, 2006 Posts: 5

spoke to garmin today, they told me to post it back to them to get it replaced. they said it cant be fixed and there going to charge me £160 odd quid for another one. Is that right ? ? ? i feel like a right prat now, but i feel im getting shafted by garmin not fair

help please

PaulB2005 · Posted: Mon Jul 02, 2007 3:00 pm Post subject:

I believe some others did manage to get the file to fix their Nuvi. Garmin support should be able to send you a fix for this as it's a limitation on the hardware that's not been addressed.

Try them again. If you have no luck let us know.

MaFt · Posted: Mon Jul 02, 2007 3:13 pm Post subject:

indeed - they should not charge you to fix their faulty devices/software/firmware!

if you don't have any luck let me know and i'll contact them on your behalf

MaFt

Kalos · Occasional Visitor Joined: Oct 29, 2006 Posts: 5

Thanks for the replys !

tried again no luck Crying or Very sad

if you can try on my behalf id be sooooooooo greatful MaFt

refrence they gave me was RMA-185-685

if you need some more of my details i can pm them to ya

Thank You

PaulB2005 · Posted: Mon Jul 02, 2007 3:34 pm Post subject:

OK. MaFt will contact them when he gets time. Give him a day or two.

Kalos · Occasional Visitor Joined: Oct 29, 2006 Posts: 5

if you guys are ever in west london i'll buy you a drink or two or three Cheers!

Thank You

stehanson · Occasional Visitor Joined: Apr 13, 2007 Posts: 32

Has this issue not been addressed in one of the fw releases? I thought it had? - luckily ive spotted this before adding the full poi database!!!

PaulB2005 · Posted: Mon Jul 02, 2007 7:47 pm Post subject:

It may have been but some people don't always update their firmware / software because they don't know to do so, or that you can / should do it.

Still, the POI limit should have been found by Garmin before release and the software should have been coded to do something about it.

swing · Posted: Mon Jul 02, 2007 9:09 pm Post subject:

Kalos · Occasional Visitor Joined: Oct 29, 2006 Posts: 5

Thank You MaFt ssssssoooooooooooo much. i owe you a bottle of the finest brandy or the beer of your choice , this is what they said

I am happy to resolve the issue under warranty for you and apologies you were advised otherwise.

i sent them my details and they said its sorted under warranty.

Again thank you very very very much

owe you big time First

MaFt · Posted: Tue Jul 03, 2007 1:05 am Post subject:

No probs. I thought £160 seemed too high...

MaFt

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