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timber
Frequent Visitor
Joined: Jan 18, 2006
Posts: 422
Location: Wild and Windy SW Scotland UK
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 Posted: Tue Oct 17, 2006 1:26 pm Post subject: TomTom Home Login and Access |
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I have been unable to log into home for the last 3 days, this worked perfectly before so i suspected that a windows security update or installing Microsoft Net had somehow messed things up.
Tried TomTom support and also posted on this forum on another thread no solution.
Tried installing on another of my computers again would not login, reset tomtom (TT1V3) back to factory settings again no joy.
Reset my wireless router.
Finally go it to login turned off my broadband via TalkTalk and used a dial in connection via modem using UK2 and it worked straight away.
It looks like TalkTalk is not allowing connection to the TomTom server to allow login.
Others who are having problems with home (may be others not just TalkTalk) should try an alternative method of accessing the internet to eliminate a possible reason for failing to connect.
I have asked TomTom to provide the server used for the login so i can report the fault to TalkTalk (the sooner i can leave TalkTalk the better absolute  ) |
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Oldboy
Pocket GPS Moderator
Joined: Dec 08, 2004
Posts: 10642
Location: Suffolk, UK
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| Posted: Tue Oct 17, 2006 6:54 pm Post subject: |
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Have a look at ServerError.txt in Program Files/TomTomHOME. It should tell you what sort of connection error it was.
_________________
Richard
TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120 |
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timber
Frequent Visitor
Joined: Jan 18, 2006
Posts: 422
Location: Wild and Windy SW Scotland UK
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| Posted: Tue Oct 17, 2006 7:07 pm Post subject: |
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| Oldboy wrote: | | Have a look at ServerError.txt in Program Files/TomTomHOME. It should tell you what sort of connection error it was. |
Thanks for your input  i had already done this at the start of the problem and provided this data to TomTom who to be honest offered no clue or solution to the problem. Latest message from TomTom was they were esculating to the Plus Experts  until i told them the solution.
They will not supply the exact server address to home so i'll give notifing TalkTalk a miss (a waste of time anyway this outfit is best avoided IMO).
Given that others are experiencing problems with home this may be more widespread.
Example of the servererror :
connection error
Request: ServiceDiscoveryRequest. Reply: ServiceDiscoveryReply
Server: "sweet.tomtom.com". Path: "/cens/sweet/sd/" |
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Oldboy
Pocket GPS Moderator
Joined: Dec 08, 2004
Posts: 10642
Location: Suffolk, UK
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| Posted: Tue Oct 17, 2006 7:18 pm Post subject: |
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Found what I was looking for.
Have a look at THIS. It might help.
_________________
Richard
TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120 |
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timber
Frequent Visitor
Joined: Jan 18, 2006
Posts: 422
Location: Wild and Windy SW Scotland UK
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| Posted: Tue Oct 17, 2006 7:26 pm Post subject: |
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| Oldboy wrote: | Found what I was looking for.
Have a look at THIS. It might help. |
Your last message on the thread
| Quote: | | I don't know if anyone else can throw any light on the network error, as I can't replicate it. |
You now have the answer Your ISP for whatever reason is not allowing Home to access the TomTom server, try an alternative method of connection using another ISP. |
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Oldboy
Pocket GPS Moderator
Joined: Dec 08, 2004
Posts: 10642
Location: Suffolk, UK
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| Posted: Tue Oct 17, 2006 10:01 pm Post subject: |
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| timber wrote: | | You now have the answer Your ISP for whatever reason is not allowing Home to access the TomTom server, try an alternative method of connection using another ISP. |
But did you get a Network Error or a Connection Error when you had the problem with TalkTalk?
_________________
Richard
TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120 |
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santosped
Occasional Visitor
Joined: Dec 21, 2006
Posts: 1
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| Posted: Thu Dec 21, 2006 4:50 pm Post subject: servererror.txt |
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My error is quite different:
SERVER ERROR (Thu Dec 21 15:37:43 2006):
no file
Request: ServiceDiscoveryRequest. Reply: ServiceDiscoveryReply
Server: "sweet.tomtom.com". Path: "/cens/sweet/sd/"
Any clue on this one?
I've tried several settings in my connection, firewall, browser used, and no chance!!
Thx |
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