Tomtom One Repair

RogerOC · Occasional Visitor Joined: Jun 07, 2006 Posts: 18

Hi All,

I've just noticed a small crack on the front case of my One. Does anybody know of a company that can replace it?
It works fine but it bugs me knowing that it is there!!!

Regards

Roger.

thebinman · Banned Joined: Mar 04, 2006 Posts: 770

These people can repair most stuff but it seems that certainly regarding cracked screens & batteries on a One there's nobody around that can do it.

Worth asking them though

http://www.satnav-shop.com/

RogerOC · Occasional Visitor Joined: Jun 07, 2006 Posts: 18

I was unable to find anybody in the Uk that can replace the case front, i finally got an answer at tomtom (0845) number which said I need to send the unit to Amsterdam and the cost would be 180 Euros.

Durning this coversation I found out that there are NO Tomtom repairs able to be done in the UK, No one at TOMTOM that I can speak to in the UK. Supervisors (in the Netherlands) will not speak to the public.

His general opinon seem to suggest that the products are disposable, My view is that I'm amazed the lack of customer service and can not believe the market share TT has considering this.

Roger Carder

Cambridge (UK) on my own!!!

TonyHoyle · Regular Visitor Joined: Mar 26, 2006 Posts: 135

TT were the first to mass market for cars (garmin already did GPS but concentrated on walking), so they got the market very fast.

Whether they'll keep it remains to be seen... the competition is getting very good and TT seem to be getting a bit sidetracked into mp3 players etc. while their core business suffers (eg. the mount debacle, delayed maps, delayed TMC, etc.)

Personally I couldn't predict either way what will happen next year.. whether TT are still the dominant manufacturer or whether someone else has taken over.

Darren · Posted: Mon Aug 21, 2006 6:14 pm Post subject:

The situation you describe is not uncommon. It is simply uneconomic to maintain repairs centres across Europe and stocks of spares for such units when the costs of the most common repairs will often be close to or more than the cost of a replacement.
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