Un-impressed with NAVMAN reply

jonandmarkuk · Posted: Fri Aug 18, 2006 7:45 pm Post subject: Un-impressed with NAVMAN reply

I have a 530 and the other week I planned a route to Eastwood in Nottingham. I know the area but I just wanted to plan a route from where I was.
I selected 'Eastwood' and as I didn't know what part I wanted I selected 'Centre of area'
I was then shocked to find that the NAVMAN defaulted to taking me to a place called 'Bamford' in no way near where I wanted to be.
I got round the problem by selecting a random street, but as I see this as an error in the software I e-mailed NAVMAN.
I'm quite shocked by their responce as it would seem they don't want to acknowledge there is a possible problem with the routing software.
What concerns me is I brought the NAVMAN to navigate to areas which I don't know. If I didn't know the area of Eastwood I would have been taken 10 or 20 miles out of my way and left in somewhere totally different.

This is NAVMAN's reply;

"· The directions provided by the navigation system are only suggestions. The driver is responsible for safe operation of the vehicle and thus should check whether it is safe to follow the instructions. The navigation system is no substitute for the observance of traffic laws if there is a contradiction between the momentary traffic conditions and the information provided by the system. If you decide not to follow the suggested route then the navigation system will automatically calculate a new route and provide new directional information (Automatic New Route Calculation function).

· The system does not take the relative safety of the suggested routes into consideration. Road blocks, building sites, height or weight restrictions, traffic or weather conditions or other influences which affect the route safety or travel time are not taken into consideration for the suggested routes. Use your own discretion in order to decide on the suitability of the suggested routes.

If you need further assistance, please do not hesitate to contact us, we'll be more than happy to help. "

I am going to reply, because I may as well have a roadmap to double check that NAVMAN is taking me where I actually want to go.

Sunnygjg · Posted: Fri Aug 18, 2006 8:25 pm Post subject:

Hmm, I try to think of my iCN530 as an aid to my motoring not a bible to live by or a reason for living, as such I accept it will err at times (although it hasn't done so yet). I will admit though 20 miles does seem rather extreme ! Wink

_________________
Navman iCN 530
512 MB Kingston Elite Pro SD

jonandmarkuk · Posted: Fri Aug 18, 2006 9:06 pm Post subject:

Sunnygjg · Posted: Fri Aug 18, 2006 10:56 pm Post subject:

According to the manual, the maximum number of custom POI's that may be loaded on the iCN530 is 25. I haven't neared that number yet though.
Maybe I need to get out more 8O
_________________
Navman iCN 530
512 MB Kingston Elite Pro SD

darrenwright · Posted: Sat Aug 19, 2006 11:04 am Post subject:

i aint impressed with navman customer support either, i bought my icn520 about 1 month ago as i started agency driving.
my navman still thinks there is a roundabout on the end of the m57 at aintree.....which there isnt & hasnt been since the start of the year.
I emailed navman to ask them how they can advertise it with the latest maps & software etc & pointed out that there is no roundabout there anymore.
their reply was:... my maps could be out of date & they gave me a link to their shop to buy the latest maps..
my maps are version 3.5.....aint these the latest?

Daz

TerryWalsh · Posted: Sat Aug 19, 2006 12:46 pm Post subject:

Both of these problems are actually caused by the mapping provided by Teleatlas and not Navman. You would probably find that other systems using Teleatlas maps of the (most on the market) will suffer from the same issues. Mapping errors can be reported directly to Teleatlas

Terry Walsh

FlickHammer · Occasional Visitor Joined: Jul 28, 2006 Posts: 26

you think 20 miles is bad?

Try go from York to the center of Leeds (about 35 miles away)
it takes you a 120 miles in the wrong direction to Lincolnshire :P

TerryWalsh · Posted: Sat Aug 19, 2006 5:47 pm Post subject:

Just tried that on my 520. Starts from High Ousegate in York, routes to Calverley Street in Leeds distance 24.1 miles. That was by setting centre of York as the start point and centre of Leeds as the destination, using demo mode. My routing preference bars are all centred.
The ICN520 also correctly finds the centre of Eastwood and not Bamford. Perhaps there is a problem with the 530.

Regarding Flickhammers posts in another thread, in demo mode update is much smoother, could this be how the ICN530 demo on the web site was produced, it does seem more likely than trying to take a screen capture while driving! If this is this case I do not believe there was a deliberate attempt on Navmans part to deceive anybody.

jonandmarkuk · Posted: Sun Aug 20, 2006 10:26 am Post subject:

FlickHammer · Occasional Visitor Joined: Jul 28, 2006 Posts: 26

FlickHammer · Occasional Visitor Joined: Jul 28, 2006 Posts: 26

@TerryWalsh
woops I quoted the wrong part of your post, but regarding the navman demo its unquestionably misleading, watching the demo the navman looks like its screen updates about 20-30 times a second, that's just WAY too far from the truth, of course they did it on purpose, you think they would sell as many if they showed it juddering round corners or roundabouts like it really does?

They fooled me Embarassed

TerryWalsh · Posted: Mon Aug 21, 2006 8:23 am Post subject:

To be honest I do not think that many people really care too much about the update. 1 second is the Industry standed, any system which shows a smooth scroll is simply interpolating between Satellite updates so the actual precision is about the same. Of course if the update is as long as 8 seconds there is clearly a problem.

Terry Walsh

FlickHammer · Occasional Visitor Joined: Jul 28, 2006 Posts: 26

TheM · Frequent Visitor Joined: Mar 21, 2005 Posts: 277

TheM · Frequent Visitor Joined: Mar 21, 2005 Posts: 277

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