TomTom After Sales

[Kaymo1]

After being the proud owner of a Tomtom GO for less than a week I had a “slight” accident with it. I wont go into the details as it’s far to embarrassing
Anyhow, after navigating my way through the maze that is Tomtom’s web site I finally managed to contact them and arrange for my GO to be repaired.
Tomtom received my GO on 10th Aug and on 13th Aug I had an email from them telling me the replacement had been despatched. The email said I should receive delivery in a maximum of 5 working days.
Five working days came and went and no delivery so I phoned their Customer support only to be told that they hadn’t actually despatched the GO to me as they are out of stock. Furthermore, they had no idea when the GO would be back in stock and couldn’t’ give me a despatch or delivery date.
I sent TomTom an email via there web site asking for a confirmed despatch & delivery date but haven’t had a reply so I phoned Customer Support again this morning only to be told yet again that the GO is out of stock and they couldn’t tell me when it will be back in stock.
A bit disappointing this as I’ve already paid TomTom over £100 for the repair, they haven’t despatched the GO to me, despite an email from them saying they had and now, 4 days after the date promised they cant even tell me when I will get it!

I think the TomTom GO is a great but unfortunately I can’t say the same for their Customer Support. According to the guy I spoke to at customer support TomTom don’t actually manufacture the GO, they do the software but the hardware is manufactured by someone else and they are having supply problems.

Ah well, whinge over, now where did I leave that A to Z 8O

[Darren]

Sadly TomTom's Customer Support has always been their downfall, whilst the software is generally excellent (and please don't turn this into a'where is the M6 Toll?' thread!) they have never excelled in the customer service area, they are a small company but that merely explains the cause not excuses the problem.

Whilst they may have been able to gloss over this when software was the primary business the arrival of dedicated hardware devices such as GO means they really need to get the back office issues in order if they don't want to retain the label of poor support. We're here to assist with technical issues and can often do it better and more quickly than TomTom themselves but hardware is a different matter, so what was it, an unplanned dunk in some liquid or an inadvertent fall onto a hard surface?
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Darren Griffin

[Kaymo1]

OK I'll come clean. It was me plugging the GO into a 12VDC power supply instead of 5VDC

[delboy0754]

[Darren]

The GO Power Lead accepts 12v and reduces it to 5v at the GO Power Input. Plugging 12v directly into the GO unit (or any other PDA) is a bad thing
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Darren Griffin

[Gus607]

My TT GO power lead accepts 24/12 volt input, no problem., 5volt output . Works fine in a 24 volt truck.

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