Can't restore from backup (Ipaq 2210)

carl_w · Lifetime Member Joined: Mar 13, 2004 Posts: 242

Started TomTom today and it went through the "first-time use" procedure ("do you want to use 3D icons?", etc.) and had lost all my settings. A soft reset didn't cure it.

So I restored from a recent backup on the CF card. Then when I next soft-reset, the progress bar that appears with the HP screen got all the way to the end then stopped. Nothing else happened Sad

So I did a hard reset (couldn't get it to work with the two buttons and the reset button, so removed the battery) and the PDA started working again, although in an "out-of-the-box" configuration as expected.

Then I tried restoring from a backup on the PC -- same problem as before.

Is this a known issue, or is there some trick to restoring from a backup that I don't know? Seems a bit pointless making backups if you can't restore from them! I'd rather not have to reinstall all the applications.

lbendlin · Posted: Mon Jul 19, 2004 3:37 pm Post subject:

Your backup file may be corrupted. Hint: try to do a backup / restore now, to make sure this doesn't happen again.

Reinstalling all applications may actually be the quickest way to get you running again. Since a hard reset doesn't change the device ID your TomTom registration is still valid. You will have to go online for verification, but you don't need to redo the registration.
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carl_w · Lifetime Member Joined: Mar 13, 2004 Posts: 242

Seems unlikely that both the backup file on the CF card and the backup file on the PC should be corrupted. Bear in mind they're actually two separate backups -- one's not a copy of the other.

lbendlin · Posted: Mon Jul 19, 2004 4:36 pm Post subject:

Have you done the restore-backup game that I suggested? If that fails as well then you may have to look into applying the 1.10 ROM upgrade again.
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carl_w · Lifetime Member Joined: Mar 13, 2004 Posts: 242

Restore/backup game?

lbendlin · Posted: Mon Jul 19, 2004 5:53 pm Post subject:

You said you have done a hard reset. Before you start reinstalling everything, install just one application, and then do a backup, a hard reset, and a restore, and see if your application will be back on - or if that restore fails as well.
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SteveW · Posted: Sun Jul 25, 2004 1:33 am Post subject:

This is a common fault with TT3 on a 2210, and has been discussed on the TomTom Board. You need to exclude the file TTBTDEV.DLL which is in the Windows folder. I have a wired TT, and the file appears to be associated with BT.

I reported it as a fault to TT and they just replied "it is under investigation, We hope to have answered your question to your satisfaction...." Evil or Very Mad

See this Thread

The other solution I found was to pay for the upgrade to the back-up software, this cost $10 + vat. I think I found it via the HP site, it is called Sprite back-up.

Steve Thumbs Up

carl_w · Lifetime Member Joined: Mar 13, 2004 Posts: 242

Thanks for that Steve. It's currently restoring without the TTBTDEV.DLL file so I'll keep my fingers crossed.

I'd reinstalled most things anyway, but I haven't been that happy with the TT3 installation this time round. Seems to take a lot longer to start up. Maybe it will be back to its old self when I restore it from the old backup.

SteveW · Posted: Sun Jul 25, 2004 10:38 pm Post subject:

Glad to help, that one wound me up too, as I thought it was a fault with the 2210 as I had only recently purchased it and it was the first time I had to restore after O2 made a mess trying to get Internet working via GPRS.

You can trial the Sprite backup programme for 10 days, so you can load it and make a back-up and I think it will let you restore after the ten days. If you do pay for it, make sure you get the "Update version" as it is cheaper. This seems to let me back-up and restore the whole file system.

Steve

carl_w · Lifetime Member Joined: Mar 13, 2004 Posts: 242

An update on this: it appears that the TTBTDEV.DLL is required to make the BT GPS work. Restoring without this file causes the "GPS Disabled" message to appear at the bottom of the TTN screen. Even running the setup Wizard doesn't make it work.

So, like a smart-arse, I re-installed TTN 3.03 thinking that it would just replace the appropriate files (TTN 3.03 has a GPS driver update anyway). Did a soft reset and it stopped again Sad

Another hard reset, followed by a restore from the backup, followed by an uninstall of all the Tomtom components, then a reinstall of TTN 3, followed by TTN 3.03 and all was fine. It still had my home location and everything set up as it should be.

I think Sprite backup will be a useful investment.

SteveW · Posted: Mon Jul 26, 2004 11:07 pm Post subject:

From the name of the file I thought it was to do with BT. Luckily I have a Wired GPS. You need to try a backup and restore using the sprite trial software. You can find it Here

Let me know how you get on..... Thumbs Up

Steve

carl_w · Lifetime Member Joined: Mar 13, 2004 Posts: 242

Getting a bit p1ssed off now.

Trial of Sprite has expired. Paid for the upgrade on 31 July, but still haven't received the authorization code Mad

SteveW · Posted: Sat Aug 07, 2004 12:27 am Post subject:

The authorisation code came for me straight away - get on to the helpdesk on the site.

Unfortunately I had to use a backup yesterday, as I had let the battery discharge for some reason. Low and behold the resore locked up on the reset. Angry

The only answer seems to me now is to copy that file to the CF/SD card, and back up without it. then copy the file across to the Windows directory after back-up.

Steve

carl_w · Lifetime Member Joined: Mar 13, 2004 Posts: 242

SteveW · Posted: Sat Aug 07, 2004 11:01 pm Post subject:

Carl W,

So you tried restoring without TTBTDEV.DLL, this would/should restore OK and then tried copying this file over from CF/SD? I wonder why it locks up then?

Steve

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